Communication, collaboration and community development are processes that contribute to student satisfaction and learning in online courses. This paper describes a study that investigated how campus and distance graduate students in a library science program communicated with one another outside the official boundaries of their courses. We…

There has been extensive reporting on the interactional characteristics of multi-participant text-based chat rooms. In these chat rooms there are several students typing at the same time, often on more than one topic. As a result, it is not uncommon to see multiple overlapping utterances. Despite these communicative challenges, research suggests…