Academic libraries have traditionally collected reference statistics using hash marks on paper. Although efficient and simple, this method is not an effective way to capture the complexity of reference transactions. Several electronic tools are now available to assist libraries with collecting often elusive reference data--among them homegrown…

Interdisciplinary design presents challenges in design collaboration due to the difficulty in communicating and coordinating among disciplines. Many tools have been developed and used to support information sharing in design, and the use of Web technology is becoming increasingly important for the sharing of information within design teams. Wikis…

This article describes an approach whereby patterns are used to describe management issues and solutions to be used during the project management of team-based software development. The work describes how web 2.0 technologies have been employed to support the use and development of such patterns. To evaluate the success of patterns and the…

The concept of social networking, the focus of this article, targets the development of online communities in higher education, and in particular, as part of the admission process. A successful case study of a university is presented on how one university has used this tool to compete for students. A discussion including suggestions on how to…