Service modelling has become an increasingly important area in today's telecommunications and information systems practice. We have adapted a Network Design course in order to teach service modelling to a mixed class of both the telecommunication engineering and information systems backgrounds. An integrated approach engaging mathematics teaching…

Passive students staring blankly at computer screens has been a worrisome image for many educators. Often they fear that technology can remove students from contact with the real world. Two technologies that have been in general use for many years, but are more recently appearing in the educational sector, provide the opportunity to reap the…