ERIC Number: EJ1461001
Record Type: Journal
Publication Date: 2025-Dec
Pages: 23
Abstractor: As Provided
ISBN: N/A
ISSN: N/A
EISSN: EISSN-2365-9440
Available Date: 2025-02-03
Factors Influencing Academic Staff Satisfaction and Continuous Usage of Generative Artificial Intelligence (GenAI) in Higher Education
Maria Ijaz Baig1; Elaheh Yadegaridehkordi2
International Journal of Educational Technology in Higher Education, v22 Article 5 2025
Generative Artificial Intelligence (GenAI) tools hold significant promises for enhancing teaching and learning outcomes in higher education. However, continues usage behavior and satisfaction of educators with GenAI systems are still less explored. Therefore, this study aims to identify factors influencing academic staff satisfaction and continuous GenAI usage in higher education, employing a survey method and analyzing data using Partial Least Squares Structural Equation Modeling (PLS-SEM). This research utilized the Unified Theory of Acceptance and Use of Technology (UTAUT) and the Expectation Confirmation Model (ECM) as its theoretical foundations, while also integrating ethical concerns as a significant factor. Data was collected from a sample of 127 university academic staff through an online survey questionnaire. The study found a positive correlation between effort expectancy, ethical consideration, expectation confirmation, and academic staff satisfaction. However, performance expectancy did not show a positive correlation with satisfaction. Performance expectancy was positively related to the intention to use GenAI tools, while academic staff satisfaction positively influenced the intention to use GenAI. The social influence did not correlate positively with the use of GenAI. Security and privacy were positively associated with staff satisfaction. Facilitation conditions also positively influenced the intention to use GenAI. The findings of this study provide valuable insights for academia and policymakers, guiding the responsible integration of GenAI tools in education while emphasizing factors for policy considerations and developers of GenAI tools.
Descriptors: Influences, College Faculty, Satisfaction, Technology Uses in Education, Artificial Intelligence, Natural Language Processing, Behavior, Expectation, Ethics, Performance, Intention
BioMed Central, Ltd. Available from: Springer Nature. 233 Spring Street, New York, NY 10013. Tel: 800-777-4643; Tel: 212-460-1500; Fax: 212-348-4505; e-mail: customerservice@springernature.com; Web site: https://www.springer.com/gp/biomedical-sciences
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: 1University of Malaya, Department of Information Systems, Faculty of Computer Science and Information Technology, Kuala Lumpur, Malaysia; 2CQUniversity, College of Information and Communications Technology, School of Engineering and Technology, Sydney, Australia