This qualitative descriptive study explored how full-time faculty of a California higher education institution described their experience with the Information Technology Services employees' commitment, communications, and quality of customer service when resolving classroom Wi-Fi issues. The study used the model of Total Quality Management (TQM)…

Under pressure to keep spending down but also keep pace with rapid technology changes, many districts are future-proofing their schools--trying to get the most out of tech spending by providing solutions they can use now and in the future without major, expensive infrastructure overhauls. In the Folsom Cordova (California) Unified School District,…

Under pressure to keep spending down but also keep pace with rapid technology changes, many districts are future-proofing their schools--trying to get the most out of their tech spending by providing solutions they will be able to use now and in the future without major, expensive infrastructure overhauls. The idea is growing in popularity across…

Wireless hotspots are popping up in local coffee shops everywhere. Anyone with a wireless-ready laptop or PDA can surf the Internet at one of these hotspots. The same is now true for all 32 branches of the Orange County Public Library (OCPL) in California. Though many public library systems are moving toward wireless access, most require patrons…

The wireless bandwagon is rolling across Mississippi, picking up a fresh load of converts and turning calamity into opportunity. Traditional wired school networks, many of which unraveled during Hurricane Katrina, are giving way to advanced wireless mesh networks that frequently include voice-over-IP (VoIP) capabilities. Vendor funding is helping…

San Jose State University is planning to ban Skype, a popular Internet telephone service, from the campus network because of concerns about security and bandwidth. University administrators say that the technical aspects that make Skype effective also make it dangerous and potentially crippling to a university's network bandwidth. Skype has a…

The California Planning Commission for Educational Technology was established by state legislation (AB 1470) in 1989 to develop a California Master Plan for Educational Technology for K-12 education, the California Community Colleges, the University of California, and the California State University. The Commission discussed multiple issues;…

This resource guide, prepared by the California Technology Project Distance Learning Task Force, is designed to introduce the K-12 educator to the rapidly growing field of distance education, i.e., using technology to link students to teachers. It is argued that this guide offers the state of California the chance to use its educational resources…

Advanced information, communication, computation and collaboration technologies, known as "cyberinfrastructure," have become essential elements for research, education, and innovation in the 21st century. A major challenge confronting the United States today is how to ensure that all colleges and universities, including those that have…

Discusses prototype information infrastructure projects in northern California's Silicon Valley. The strategies of the public and private telecommunications carriers vying for backbone services and industries developing end-user infrastructure technologies via office networks, set-top box networks, Internet multimedia, and "smart homes"…

Twelve state-of-the-art articles discuss current developments educational media and technology. Topics examined include research, information technology, networking, and telecommunications. Four articles are also published as ERIC Digests. All of the articles contain references. (SLW)

This collection of reports highlights the status of educational telecommunications in 13 western states during 1991. Topics addressed include distance education initiatives in Alaska; activities by members of the Arizona Education Telecommunications Cooperative, including colleges, public schools, and government agencies; groups active in the…

Voice over Internet Protocol (VoIP) is everywhere. The technology lets users make and receive phone calls over the Internet, transporting voice traffic alongside data traffic such as instant messages (IMs) and e-mail. While the number of consumer customers using VoIP increases every week, the technology is finding its way into K-12 education as…

This report provides a brief summary of the major findings and recommendations derived from an extensive study of educational technology programs funded by the State of California since 1984 under two legislative acts, AB 803 and AB 1470. An independent evaluation of educational technology programs required by AB 1470 was conducted by The Far West…