This qualitative descriptive study explored how full-time faculty of a California higher education institution described their experience with the Information Technology Services employees' commitment, communications, and quality of customer service when resolving classroom Wi-Fi issues. The study used the model of Total Quality Management (TQM)…

Mobile devices are rapidly becoming a very popular and convenient means of delivering and consuming learning content worldwide. The rise in popularity is due in part to the technological advancements that mobile devices have made in recent years, along with developments in the online learning platforms and spaces that support mobile learning.…

This dissertation addresses three separate questions in human capital and development economics. In the first chapter, I study how college admission concerns drive students' field choices in a field-specific college admission system. To study this question, I leverage a college admission policy reform in Ethiopia that sharply increased the…

Video compression and communication has been an important field over the past decades and critical for many applications, e.g., video on demand, video-conferencing, and remote education. In many applications, providing low-delay and error-resilient video transmission and increasing the coding efficiency are two major challenges. Low-delay and…

As wireless cyber-physical systems (WCPS) are increasingly being deployed in mission-critical applications, it becomes imperative that we consider application QoS requirements in in-network processing (INP). In this dissertation, we explore the potentials of two INP methods, packet packing and network coding, on improving network performance while…

Trust can be an important component of wireless sensor networks for believability of the produced data and historical value is a crucial asset in deciding trust of the data. A node's trust can change over time after its initial deployment due to various reasons such as energy loss, environmental conditions or exhausting sources. Provenance can…

The rapid advancement of wireless technology has instigated the broad deployment of wireless networks. Different types of networks have been developed, including wireless sensor networks, mobile ad hoc networks, wireless local area networks, and cellular networks. These networks have different structures and applications, and require different…

In the past two decades, we have seen an unprecedented rise in unlicensed wireless devices and applications of wireless technology. To meet various application constraints, we continually customize the radios and their protocols to the application domain which has led to significant diversity in spectrum use. Unfortunately, this diversity (coupled…

Increased internal and external training approaches are elements senior leaders need to know before creating a training plan for security professionals to protect sensitive information. The purpose of this qualitative case study was to explore training strategies telecommunication industry leaders use to ensure security professionals can protect…

This thesis identifies three essays which contribute to the foundational understanding of the vulnerabilities and risk towards potentially implementing wireless grid Edgeware technology in a virtualized cloud environment. Since communication networks and devices are subject to becoming the target of exploitation by hackers (e.g. individuals who…

This thesis uses the tool of network coding to investigate fast peer-to-peer file distribution, anonymous communication, robust network construction under uncertainty, and prioritized transmission. In a peer-to-peer file distribution system, we use a linear optimization approach to show that the network coding framework significantly simplifies…

Video streaming has recently grown dramatically in popularity over the Internet, Cable TV, and wire-less networks. Because of the resource demanding nature of video streaming applications, maximizing resource utilization in any video streaming system is a key factor to increase the scalability and decrease the cost of the system. Resources to…

The purpose of this research effort was to develop a model that provides repeatable Location Management (LM) testing using a network simulation tool, QualNet version 5.1 (2011). The model will provide current and future protocol developers a framework to simulate stable protocol environments for development. This study used the Design Science…

Since information theory was developed by Claude E. Shannon, in addition to its primary role in communications and networking, it has broadened to find applications in many other areas of science and technology, such as microeconomics, statistics, and neuroscience. This thesis investigates the application of information theoretic viewpoints to two…

The increasing power and ubiquity of mobile wireless devices is enabling real-time information delivery for many diverse applications. A crucial question is how to allocate finite network resources efficiently and fairly despite the uncertainty common in highly dynamic mobile ad hoc networks. We propose a set of routing protocols, Self-Balancing…