For electronic resources and reference librarians, fielding eresource access problems is often a daily task. A library user clicks on a link to an electronic journal article, book, or primary source and is unable to access the full text. Sometimes this problem occurs due to a lapsed subscription, a broken link, or a proxy configuration error. The…

The Internet as a networked system has been rendered more complex than ever before as human endpoints are grafted into the system via increasingly pervasive and personalized networked devices. According to the United Nations, the Internet is a transnational enabler of a number of human rights, and as such, access to the Internet has been…