Electronic performance support systems (EPSS) can be used as a nucleus of a network fostering organizational learning within an organization. Presents a model for EPSS; explores three facets of the model: knowledge management, system design and individual behavior, and electronic communication. Outlines studies of computer use in the workplace.…

This paper outlines a detailed research investigation of Web information systems (WIS), such as intranets, extranets, and the World Wide Web, and their capacity to facilitate organizational knowledge work. The objective was to conduct a case study evaluation of WIS usage that examines the information needs and uses of major sets of users and the…

Recently, increasing reliance on Web technology by end-users in organizations has encouraged corporate libraries to provide Web user training. To understand the effects of this new service, a case study was conducted on 17 participants at a large Canadian utility company. After an initial questionnaire, participant usage of the Web was…