Mobile performance support systems (MPSS) are being adopted to support workplace performance across many industries and organizations as a non-formal learning solution. MPSS provides just-in-time access to assist workers in completing job tasks from anywhere with minimal help from others. A review of the literature suggests that empirical research…

Mobile performance support systems (MPSS) involve the use of handheld and wearable devices to assist workers to complete job tasks that are not tied to a fixed location. This paper acknowledges MPSS as an emerging human performance technology (HPT) intervention and distinguishes the differences between mobile learning and MPSS. MPSS focuses on…

Today's emerging technologies have reshaped how we disseminate information, collaborate, report news, and interact with each other at home, school, and in our workplaces. How we as observers, consumers, and reporters of crime have reshaped the nature of our law enforcement officers' role in our community. New technologies have been introduced to…

This dissertation explores the relationship between how teams form and what they need to perform. It adopts the perspective that technology is fundamental to organizing in modern workplaces and examines how technology may both enhance and constrain teamwork. By adopting this perspective, two questions naturally follow. First, how do teams organize…

Mandatory continuing professional education is accepted across many professions as a re-credentialing mechanism to maintain professional competency. Self-directed learning is a widely recognized type of learning to meet mandatory continuing professional education requirements. The nature and characteristics of self-directed learning has been…

Dealing effectively with information and communication technology in the information society is a complex task and the human dimension is often under-estimated. This paper tries to give a voice to some managers about their experiences with information, communication and technology in their working environment, which involves participating in a…

Knowing is a situated activity. Adopting a practice-based approach, this article describes a workplace characterized by technologically dense practices as a setting in which human actors and technological objects work "together." The case of remote cardiological consultation is paradigmatic of how information and communication technologies (ICT)…

Though outsourcing has created enormous employment potential in India's information technology enabled services/business process outsourcing (ITES/BPO) sector, the implications for employees remain to be understood. The present paper describes employee experiences in telemarketing outbound call centers in Bangalore and Mumbai, India. Following van…

This report summarizes the roundtable on information technology which brought together leaders from business, government, the non-profit sector, and academia to explore the use of complex adaptive systems as a model for determining information technology's role in both the workplace and diverse societal settings. Topics covered in this document…

The impact of information and communications technologies on jobs is not yet known and no outcome is inevitable. Technology-driven changes in organizational structures, employment relations, worker autonomy, and work organization will not automatically result in higher job quality. (Contains 92 references.) (SK)

Drawing on an ongoing project examining the literacies prevalent at an outsourcing site, this article explores the changing nature of workplace practices enabled by new information and communication technologies. It also examines the complex geopolitical dynamics of these practices, the discourses of development, and globalization. The author…

Telework Centers are work locations used by firms to acommodate staff who live near the telework center location. A study examined the impact of using telework centers on communication, work groups/departments, performance, supervision, travel/environment, and type of work done in various locations. A case study approach was used to investigate 10…

This paper explores the social use of information and communication technologies (ICTs) in the city of Tampere, Finland. It focuses on two essential elements: the city (as the location with national context) and citizens (as members of the "local" information society). The paper also examines the question of building social networks via…

Discussed are how computer networks can affect the nature of work and the relationships between managers and employees. The differences between face-to-face exchanges and electronic interactions are described. (KR)

This National Institute on Disability and Rehabilitation Research (NIDRR) resource guide on emergency management research and people with disabilities provides a listing and description of research projects funded by the federal government and nonfederal entities, research recommendations that have come out of conferences on emergency management…