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American Gas Association, Arlington, VA. Educational Services. – 1986
This booklet focuses on state regulations of gas, electricity, water, and telephone services. Section 1 describes the basic steps in a rate case, procedures followed, and key terms used in explaining these processes. Included information highlights preparing and tracking a rate case in terms of: (1) preliminary events; (2) the staff's position and…
Descriptors: Consumer Education, Cost Estimates, Costs, Decision Making
Goff, Myron R. – Performance and Instruction, 1984
Briefly examines the Bell System as it existed before its break-up, changes that have occurred and what has resulted, and efforts of an instructional developer to design a learning experience for middle managers as they move into this new work environment. The resultant seminar and its focus are discussed. (MBR)
Descriptors: Change Strategies, Competition, Employee Attitudes, History
