Engaging the digital natives isn't as daunting as one thinks. This article describes how three classrooms do it. One of these is in Brevard Public Schools in Viera, Florida. Pete Episcopo, the digital-media artist of the school, wanted to share his love of all things digital and teach essential 21st-century skills so students could be better…

The present article scrutinizes the manner with which a group of three postsecondary students (in Quebec, Canada) describe the social actors concerned by the controversy surrounding cellular telephones. The study was conducted on the basis of an ethnographic approach. Participant observation was performed by the researcher for 3 hours during each…

Nokia is the world leader in mobility, driving the transformation and growth of the converging Internet and communications industries. A truly global business, Nokia makes a wide range of mobile devices and provides people with experiences in music, navigation, video, television, imaging, games and business mobility through these devices. Nokia…

Purpose: The purpose of this paper is to examine the quality of jobs in call centres by focusing on the opportunities for promotion in this sector. More specifically, the research questions focus on discovering whether promotion is common practise in the call centre sector and on identifying the factors that affect this.…

Purpose: This study aims to explore the simultaneous impact of employees participation in non-technical training, technical training, and coaching on subsequent job performance, job involvement, and job satisfaction. Design/methodology/approach: The present study was based on a sample of German call center employees and on a longitudinal,…

Purpose: Mobile technologies offer the opportunity to embed learning in a natural environment. The objective of the study is to examine how the usage of mobile phones for m-learning differs between heavy and light mobile phone users. Heavy mobile phone users are hypothesized to have access to/subscribe to one type of mobile content than light…

Describes a program at Pacific Bell that foreshadows a role for training professionals as brokers of learning. Looks at the initiative from three perspectives: (1) the corporate leader who champions it; (2) the training executive who stewards it; and (3) the business-unit heads who implement it. (Author)

Contends that large telecommunications users and state commerce and defense interests are served well by the AT&T divestiture, but that the traditional recipient of universal service will suffer. (MS)

Investigates organizational mortality in the early American telephone industry, in which thousands of companies proliferated and failed under conditions of technological change. When technologies are systemic, technological change does not necessarily favor advanced organizations. The study used archival data from early Pennsylvania and Iowa…

Discusses Japan's policy structure for its telecommunications sector, claiming that the move toward deregulation is responding less to international example and more to internal pressures from new entrants into the market. (MM)

Discussion of the telecommunications industry focuses on WDM (wavelength division multiplexing) as a solution for dealing with capacity constraints. Highlights include fiber optic technology; cross-connecting and switching wavelengths; SONET (Synchronous Optical Network) and wavelength networking; and optical TDM (Time Division Multiplexing). (LRW)

The cellular radio telephone, which can operate without wires throughout an entire metropolitan area and can make long-distance and international calls through the existing wired telephone network, is revolutionizing the mobile telephone industry. However, it is actually only the first step toward an international person-to-person communications…

Outlines the British teletext information dissemination system and some of its practical uses. Discusses innovations being developed and considers the system's application in the United States. (JMF)

Offers a retrospective view of organizational factors affecting the redesign of the Midwest Bell Telephone Bill. Shows how financial considerations, organizational time frame, and employee training and experience influenced the bill's development process. (MM)

Technological change in the communications industry is examined. Focus is on the following jobs: information operator, equipment installer/repairer, line or cable splicer, and central office technician. (CT)