Engaging the digital natives isn't as daunting as one thinks. This article describes how three classrooms do it. One of these is in Brevard Public Schools in Viera, Florida. Pete Episcopo, the digital-media artist of the school, wanted to share his love of all things digital and teach essential 21st-century skills so students could be better…

The present article scrutinizes the manner with which a group of three postsecondary students (in Quebec, Canada) describe the social actors concerned by the controversy surrounding cellular telephones. The study was conducted on the basis of an ethnographic approach. Participant observation was performed by the researcher for 3 hours during each…

Nokia is the world leader in mobility, driving the transformation and growth of the converging Internet and communications industries. A truly global business, Nokia makes a wide range of mobile devices and provides people with experiences in music, navigation, video, television, imaging, games and business mobility through these devices. Nokia…

Purpose: The purpose of this paper is to examine the quality of jobs in call centres by focusing on the opportunities for promotion in this sector. More specifically, the research questions focus on discovering whether promotion is common practise in the call centre sector and on identifying the factors that affect this.…

Purpose: This study aims to explore the simultaneous impact of employees participation in non-technical training, technical training, and coaching on subsequent job performance, job involvement, and job satisfaction. Design/methodology/approach: The present study was based on a sample of German call center employees and on a longitudinal,…

Purpose: Mobile technologies offer the opportunity to embed learning in a natural environment. The objective of the study is to examine how the usage of mobile phones for m-learning differs between heavy and light mobile phone users. Heavy mobile phone users are hypothesized to have access to/subscribe to one type of mobile content than light…

A school of telephony, located at Central Carolina Technical Institute, will keep technicians up to date on developments in the telephone industry and train new employees. The cost of training is paid by the employer. Equipment is supplied by telephone companies and suppliers. (HH)

Describes a program at Pacific Bell that foreshadows a role for training professionals as brokers of learning. Looks at the initiative from three perspectives: (1) the corporate leader who champions it; (2) the training executive who stewards it; and (3) the business-unit heads who implement it. (Author)

Two papers consider state regulation of the telecommunications industry. The first paper, "Managing the Mixed Bag: Incentive Regulation at the State Level" (Gail Garfield Schwartz, Deputy Chairman, New York State Public Service Commission), describes New York State's regulatory policies in the broader context of the best ways for state…

Contends that large telecommunications users and state commerce and defense interests are served well by the AT&T divestiture, but that the traditional recipient of universal service will suffer. (MS)

Discusses the transition of Illinois Bell's educational relations department to the career education concept. (SB)

When Chile modernized its system of long distance telephone communications, it found it had to do the same for training practices. To do so it relied heavily on United States and Canadian training technology. Three charts (training system, budgets 1966-68, course design). (LY)

Investigates organizational mortality in the early American telephone industry, in which thousands of companies proliferated and failed under conditions of technological change. When technologies are systemic, technological change does not necessarily favor advanced organizations. The study used archival data from early Pennsylvania and Iowa…

Since it became a reality just before World War II, terrestrial microwave has improved in systems and equipments, but with the improvements have come higher costs. Television microwave costs are so high because users are demanding more capability, land prices have increased, operating costs are higher, and there is frequency congestion along many…

After outlining the Federal Communications Commission's (FCC) responsibility for regulating interstate common carrier communication (non-broadcast communication whose carriers are required by law to furnish service at reasonable charges upon request), this information bulletin reviews the history, technological development, and current…