Interviewer effects in telephone surveys on political topics are likely to occur. The literature has yielded considerable evidence about the impact of basic interviewer characteristics, but research is lacking on how interviewers' beliefs may shape responses. This study is aimed at assessing the association between the interviewers' party…

In this study, we examine the effect of providing examples in the responses to a question about multitasking. Respondents were randomly assigned to one of the three experimental conditions: the first group received one set of examples (watching TV or watching kids), the second group received a different set of examples (walking or talking with…

Questionnaire design texts commonly recommend emphasizing important words, including capitalization or underlining, to promote their processing by the respondent. In self-administered surveys, respondents can see the emphasis, but in an interviewer-administered survey, emphasis has to be communicated to respondents through audible signals. We…

Conversation analysts have described the formation of actions and the sequential organization of talk in a wide variety of contexts and offer resources that can be used to study interaction in the interview. Conversational practices are relevant before and during the survey interview: First, the process of recruiting sample members to become…

Measuring respondents' attitudes is a crucial task in numerous social science disciplines. A popular way to measure attitudes is to use survey questions with rating scales. However, research has shown that especially the design of rating scales can have a profound impact on respondents' answer behavior. While some scale design aspects, such as…

To explore socially desirable responding in telephone surveys, this study examines response latencies in answers to 27 questions in a corpus of 319 audio-recorded voice interviews on iPhones. Response latencies were compared when respondents (a) answered questions on sensitive vs. nonsensitive topics (as classified by online raters); (b) produced…

Dual-frame, random-digit-dialing (DFRDD) surveys, using a frame of landline telephone numbers and a frame of cell phone numbers, have become the norm for telephone surveys. Two alternative frame constructions sample exclusively from a cell phone frame, referred to as the 'single-frame cell,' and sample from the listed landline frame and the cell…

This study explored whether the interviewers' judgments of respondents' performances in an initial survey can predict survey participation for a second survey among the same group of respondents in a panel study. Specifically, this study examined two interviewer variables: the interviewers' judgments of (1) the respondents' understanding of survey…

Questionnaires routinely measure unipolar and bipolar constructs using rating scales. Such rating scales can offer odd numbers of points, meaning that they have explicit middle alternatives, or they can offer even numbers of points, omitting the middle alternative. By examining four types of questions in six national or regional telephone surveys,…

Recruiting participants through gatekeepers has been widely discussed in qualitative research. However, when a sampling frame is not available, surveying through gatekeepers can also be important for quantitative studies. We used three sampling methods to survey guardians of University students: (a) a gatekeeper variant of the time-space sampling,…

Comparability of data across modes is an important issue in survey research. In this paper we discuss item non-response to attitudinal questions in telephone and web surveys. We present results from a survey experiment conducted in Italy and in Spain that compares different presentations of response options in an online setting with a benchmark…

This paper investigates the effect of interview mode (telephone vs. face-to-face) on responses to a 13-item module of identity questions covering distinct domains. With increasing moves towards mixed-mode implementation, especially in longitudinal surveys, establishing whether mode effects are likely to influence findings is of practical value. A…