ERIC Number: EJ1257107
Record Type: Journal
Publication Date: 2020-Aug
Pages: 18
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1525-822X
EISSN: N/A
Available Date: N/A
Telephone Survey Calling Patterns, Productivity, Survey Responses, and Their Effect on Measuring Public Opinion
Shino, Enrijeta; McCarty, Christopher
Field Methods, v32 n3 p291-308 Aug 2020
This study examines the effect of telephone survey dialing patterns on lab productivity and survey responses. Using an original data set of paradata from 2010 to 2017 and a machine learning technique for variable selection, we find that early and late afternoon shifts are as productive as late evening shifts for both landline and cellphone Random Digit Dialing (RDD) samples. Also, early weekdays are more productive than the weekend for the cellphone RDD samples. Most importantly, time of the interview affects survey responses; therefore, survey practitioners and scholars should be cognizant of this effect when scheduling calls.
Descriptors: Telephone Surveys, Productivity, Responses, Telecommunications, Scheduling, Public Opinion, Time
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Florida
Grant or Contract Numbers: N/A
Author Affiliations: N/A