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Showing 1 to 15 of 63 results Save | Export
Reynolds, Gary L. – Facilities Manager, 1992
This article examines the total quality management (TQM) concept as it is applied to higher education campus facilities. Each of the fundamental principles of TQM are examined as follows: customer-centered orientation; leadership; improved communication; continuous improvement; accountability; and quality of life. (GLR)
Descriptors: Accountability, College Administration, Communication Skills, Higher Education
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Heverly, Mary Ann; Cornesky, Robert A. – New Directions for Institutional Research, 1992
Increasingly, higher education institutions are using Total Quality Management (TQM) as a vehicle for delivering cost-effective programs and services. The TQM philosophy is that quality can be improved by ceaselessly improving the processes that support the institution's mission. TQM is applicable to institutional research and planning as well as…
Descriptors: College Administration, Cost Effectiveness, Efficiency, Higher Education
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Tuttle, Thomas C. – New Directions for Higher Education, 1994
The Maryland Center for Quality and Productivity at the University of Maryland has developed a methodology that enables the management team of an organization to define its critical performance dimensions. A set of metrics is offered to help colleges and universities assess whether quality management is improving their performance. (DB)
Descriptors: College Administration, Evaluation Methods, Higher Education, Program Development
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Higginson, Linda C.; And Others – NACADA Journal, 1994
Key themes in the Continuous Quality Improvement (CQI) approach to management are noted, and CQI principles are applied to academic advising in higher education, focusing on measurement, empowerment, teamwork, and advisee focus (META). For each principle, brief scenarios are presented along with suggested courses of action and possible outcomes.…
Descriptors: Academic Advising, Counselor Client Relationship, Higher Education, Measurement Techniques
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Redmon, William K. – Journal of Applied Behavior Analysis, 1992
This paper identifies critical components of recent organizational quality improvement programs and specifies how applied behavior analysis can contribute to quality technology. Statistical Process Control and Total Quality Management approaches are compared, and behavior analysts are urged to build their research base and market behavior change…
Descriptors: Behavior Change, Behavior Modification, Behavioral Science Research, Improvement Programs
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Newby, Peter – Higher Education Policy, 1999
Presents a typology of quality-assurance systems for higher education and evaluates the alternatives. Argues that total quality management strategies are best suited to higher education's purpose because the model is internal to the delivery of the service, continuous, and process-oriented, but notes, however, that there are deep, often…
Descriptors: College Administration, College Environment, Educational Quality, Higher Education
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Masters, Robert J.; Leiker, Linda – CUPA Journal, 1992
This article presents guidelines to aid administrators of institutions of higher education in applying the 14 principles of Total Quality Management. The principles stress understanding process improvements, handling variation, fostering prediction, and using psychology to capitalize on human resources. (DB)
Descriptors: Administration, College Administration, Higher Education, Institutional Administration
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Melan, Eugene H. – CUPA Journal, 1993
Total Quality Management (TQM) is defined and described, and its application in higher education institutions is discussed. The paper examines: TQM origins, salient features, importance of organizational leadership and commitment, use of strategic planning, customer orientation, the notion of continuous improvement, assessment of progress, and…
Descriptors: College Administration, Consumer Protection, Higher Education, Leadership
Seymour, Daniel T. – 1992
This book presents college and university education as a quality-oriented service with students, parents, and legislators as customers demanding quality. It attempts to blend the concept of strategic management of quality in industry with the latest thinking on the administration of higher education. The first chapter discusses the importance of…
Descriptors: College Administration, Colleges, Educational Administration, Educational Improvement
American Association for Higher Education, Washington, DC. – 1994
This collection of papers introduces the core ideas of Continuous Quality Improvement (CQI), as Total Quality Management is known in the field of higher education, and underscores its usefulness and relevance for higher education. Papers have the following titles and authors: "The Roots of the TQM Movement" (Warren Schmidt and Jerome Finnigan);…
Descriptors: College Administration, Educational Improvement, Educational Innovation, Educational Quality
Plice, Samuel J. – CAUSE/EFFECT, 1992
This article on the University of Michigan Information Technology (IT) Division's implementation of Total Quality Management (TQM) principles describes TQM premises, the implementation process, and initial effects (e.g., increased use of concepts of customer needs and quality indicators). The particular relevance of the TQM approach for IT…
Descriptors: Administrative Principles, College Administration, Computers, Higher Education
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Seymour, Daniel – Educational Record, 1993
The performance model of administration, not a resource model, is what is needed for colleges and universities to thrive in an environment of budget cuts and lowered public trust. Continuous improvement of the efficiency and effectiveness of operational processes demonstrates quality management principles such as those embodied in the Total…
Descriptors: College Administration, Educational Quality, Efficiency, Excellence in Education
Fecso, Ronald S., Ed. – 1993
This report of the Panel on Quality Improvement in Student Financial Aid Programs examines the quality control of federal student financial aid programs covered by Title IV of the Higher Education Act of 1965 and offers recommendations calling for sweeping revisions of the present system. The report explores: (1) the quality control practices…
Descriptors: Change Strategies, Federal Aid, Federal Programs, Higher Education
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Fisher, James L. – Educational Record, 1993
Although the Total Quality Management (TQM) system offers an admirable goal and offers promise of organizational improvement, the process it recommends is not a panacea and may only forestall the conflict inevitably arising from decision making, individual accountability, and organizational change. The approach is being abandoned by some. (MSE)
Descriptors: Accountability, Change Strategies, College Administration, Conflict Resolution
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Rudolph, Jacquelyn T.; Howard, Nancy Lee – CUPA Journal, 1996
The evolution of an award-winning Total Quality Management (TQM) program for administrative and academic staff development at Oregon State University is chronicled. Special attention is given to application of TQM for faculty and corporate interaction, instructional improvement, and curriculum development. Special challenges for implementation of…
Descriptors: College Administration, Higher Education, Management Systems, Personnel Management
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