This playbook addresses the "how" in the continuous improvement process, focusing on schools and communities. It is a step-by-step guide for superintendents, principals, staff, and communities on how to engage in the school continuous improvement cycle while recognizing the unique assets and challenges of communities and their schools.…

Organizational learning is a strong candidate to replace reengineering as the next intellectual bastion on the continuously twisting road to increased organizational productivity. However, there is a paucity of research on how transferring intellectual materials via groupware products fosters organizational learning. This book provides a first…

This book is addressed to educators and work-place trainers interested in applying the Malcolm Baldrige award criteria and/or the International Organization for Standardization (ISO) 9000 training guidelines for program improvement. An initial section compares and contrasts the ISO standards and the Malcolm Baldrige National Quality Award…

In 1991, International Business Machines (IBM) Corporation announced its commitment to work with higher education to accelerate the teaching, research, and use of quality management practices in college and university operations. Besides cash and equipment awards being offered, IBM proposed partnerships with IBM facilities to include loaned…

This report discusses basic issues in the provision of residential services for people with developmental disabilities. Main points of the discussion include: (1) the service system for this population is in a crisis of accountability as meeting safety and quality requirements threatens to become counterproductive; (2) the current system is well…

This guide provides perspectives about Technical Preparation (tech prep) from personnel representing the 50 state agencies and many local consortia. The guide also explores an approach to implementing tech prep based on the concept of total quality management (TQM). Each chapter begins with an overview that provides background, a summary, and list…

This magazine, which is designed for managers of Australian companies who are interested in raising their firms' productivity and meeting quality standards by developing a comprehensive approach to workplace communication, includes a variety of materials for and about improving communication within their organization. Most of the magazine is…

This document consists of the three issues of "The Teacher Trainer" published during 1995. This journal of modern language teacher education contains articles by teacher trainees and teacher trainers, including: "The Use of Lesson Transcripts in Teacher Development" (Richard Cullen); "Pair and Group Work--Confessions of Ignorance" (Tessa…