Discusses a process of total quality management (TQM) that will help define objectives, develop criteria for measuring accomplishments, and identify what has to be done to get an organization from where it is to where it wants to be. Explains the characteristics of a good TQM needs assessment. (JOW)

Discusses total quality management principles and expands conventional total quality programs to go beyond client satisfaction by including societal usefulness. Highlights include contributing to future well-being; paradigm shifts; and integrating quality management plus and strategic planning to create synergistic organizational improvement. (LRW)

Discussion of quality management and approaches to organizational success focuses on benchmarking and the integration of other approaches including strategic planning, ideal visions, and reengineering. Topics include performance improvement; decision making; internal benchmarking; and quality targets for the organization, clients, and societal…

Total Quality Management Plus (TQM) goes beyond customer satisfaction to consider quality of life, environmental conditions, crime rates, and health and well-being. Steps to integrate such concerns into the TQM process include being ready for challenges, creating a quality system to collect performance data, defining the ideal school and world…

This book applies quality management, an organizational theory that has been successful in business and industry, to education. Chapter 1 describes the basic elements of quality management (QM)--continuous improvement, client satisfaction, positive return on investment, and doing it right the first and every time. Ways to implement Deming's 14…

The future of educational design, development, and improvement lies in integrating "how" with "what" and "why." Critical strategic thinking factors include abandoning comfort zones; focusing on ends, not means; linking all three planning and result levels; starting with an ideal vision; preparing measurable…

Ways that school administrators can develop or improve their strategic thinking and learning skills are presented in this guidebook, which forces the planner to change his or her actual thinking about planning before taking action. Chapter 1 deals with overcoming single-issue thinking and becoming proactive. Basic concepts and tools are provided,…