A management, or "quality revolution" among United States companies in the 1980s has brought rapid change, and has been promoted more by businesses than by business schools which are responding more gradually to the quality revolution. The developments in Japan in the 1950s triggered similar developments in many other countries,…

Though Total Quality Management (TQM) usually demands close involvement by an organization's leader, at the University of Chicago Business School (Illinois) TQM was implemented primarily through a series of "grass-roots" initiatives. The Dean of the School though not personally involved in implementation, gave his full, enthusiastic…

This paper offers suggestions on how individual faculty can apply Total Quality Management (TQM) practices to their teaching. In particular the paper describes the experiences and lessons learned by two business school faculty members who took to heart the "Galvin Challenge," Bob Galvin's challenge to professors at the Xerox Quality…

A Total Quality Management (TQM)-based benchmarking study looked at the leadership of universities and colleges to identify, understand, and disseminate their best practices. The study found that outstanding leaders encouraged and promoted innovation. This spurred the development of novel programs and methods, even when to do so was extremely…