Within the past 5 years there has been an international movement to adapt the principles and practices of Total Quality Management work environments to school-restructuring agendas. This paper reports on the development of a model called the Educational Quality System, a benchmark assessment tool for identifying the essential elements of quality…

All too often, rhetoric has become the guide for change, rather than philosophical assumptions and value systems. This paper presents three organizational constructs to assist schools in successfully transforming their work cultures into learning organizations. The three components include systems thinking and quality concepts, social…

This paper presents the initial findings of a comprehensive 28-school multi-site case study, which sought to identify patterns in schools that are changing bureaucratic work patterns to those found in quality-management systems. The schools are located in Florida, Virginia, Minnesota, and Louisiana; all are led by principals who are trainers in…

This paper presents findings of a study that examined the change process in 28 schools, with a focus on how principals went about transforming traditional school-work cultures into quality systems. The principals had participated in Managing Productive Schools (MPS), a comprehensive systems-approach program based on quality management concepts.…

Chaos theory provides a useful mental model for guiding change as leaders garner the energy from unpredictable events for realizing transformation goals. The paper considers chaos theory as a framework for managing school change toward Total Quality Management work cultures. Change is possible to manage when plans are made and then followed by a…

Describes a state-sponsored pilot project to facilitate the quality of organizational change within Florida schools and districts. Guided by quality standards fashioned after national Baldridge criteria, the project is a partnership venture between the University of South Florida and 13 West-Central Regional Leadership Network districts, which…