Education delivers concepts and principles to students over their course of study and positively impacts their personal development. This research explores student perceptions of the influence of a Total Quality Management (TQM) course on their attitudes toward various aspects of everyday life. The critical contribution of this paper is that it…

Americans are increasingly concerned about academic quality (Hauptman & Kim, 2009). This concern about academic quality is a product of the relative decline of the American economy, American Program for International Student Assessment (PISA) test scores, American baccalaureate attainment rates, and various other indicators of national…

Maximum number of privately funded engineering institutions have been established in India in the last two decades to meet the growing needs of technical manpower required by the Engineering and IT companies as well as aspiring students after completion of the Pre-University Program. However, a large number of institutions have not been able to…

Continuous Quality Improvement (CQI) programs are growing in popularity in higher education settings and a key component is the use of work groups, which require active employee involvement. The problem addressed in this research was the lack of employee engagement in the Quality Review Process (QRP), which is a statewide CQI model developed by…

The topic of quality in higher education in the United States has received much research attention in the last several years. Specifically, how traditional higher education can benefit from commencing on a quality journey. Subsequently, many colleges and universities have adopted and employed total quality concepts into their day-to-day management…

This paper examines the research from within and outside of higher education on the practices of high-performance organizations. It assesses the extent to which community colleges generally are following these practices and evaluates current reform efforts in light of models of organizational effectiveness that emerge from the research literature.…

This article examines the extent of neoliberalism's influence within US community colleges during the last decade. It argues that such influence is changing non-profit, publicly funded community colleges into consumer colleges, serving the needs of corporations and "customers" at the expense of civic responsibility. Educating 46% of all…

This qualitative study identified the best practices utilized by community colleges to achieve systemic and cultural agreement in support of the integration of institutional effectiveness measures (key performance indicators) to inform decision making. In addition, the study identifies the relevant motives, organizational structure, and processes…

The effectiveness model focuses the institution on mission achievement through assessment and improvement planning. Eleven mission criteria, measured by key performance indicators, are aligned with the accountability interest of internal and external stakeholders. A Web-based performance assessment application supports the model, documenting the…

Continuous Quality Improvement (CQI) measures such as Total Quality Management (TQM), Strategic Planning, Six Sigma, and the Balanced Scorecard are often met with skepticism among leaders of higher education. This study attempts to fill a gap in the literature regarding the study of relationships among specific variables, or building blocks,…

Instructors at community colleges around Virginia have been assessing student learning informally and formally since their opening, but recently, with renewed emphasis on accountability and documentation, a group of faculty and administrators were brought together to study the assessment process and develop procedures to ensure that…

The Association of Community College Trustees' (ACCT's) Member Communications Committee commissioned SunGard Collegis to conduct an environmental scanning initiative to identify the top social, political and other environmental challenges which are, or will be affecting colleges and communities in the near future. The initiative included a…

Career pathways is a series of connected education and training programs and support services that enable individuals to secure employment within a specific industry or occupational sector, and to advance over time to successively higher levels of education and employment in that sector. Career pathways are distinct from most educational efforts…