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Total Quality Management: Public Sector Applications for Training Programs.
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Davis, David S. – 1992
Total quality management (TQM) is based on the fundamental philosophy that it is always more effective to do something right the first time than it is to correct deficiencies. It seeks to improve quality and increase customer satisfaction by restructuring traditional management and organizational practices. Common characteristics of TQM include…
Descriptors: Adult Basic Education, Employment Programs, Federal Programs, Job Training