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| Total Quality Management | 4 |
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Download full textNew York Association of Training and Employment Professionals, Albany. – 2001
This document presents a toolkit to assist staff involved in the design and development of New York's one-stop system. Section 1 describes the preplanning issues to be addressed and the intended outcomes that serve as the framework for creation of the customer flow toolkit. Section 2 outlines the following strategies to assist in designing local…
Descriptors: Agency Cooperation, Assessment Centers (Personnel), Caseworker Approach, Coordination
Overseeing One-Stops: A WIB Member's Guide to Quality Assurance. Workforce Board Development Series.
2000
This guide is intended to give workforce investment boards (WIBs) a practical framework for overseeing the performance of one-stop career centers. The introduction presents background information on a proposed quality assurance framework and the guide's format and development. The first two sections explain the importance of quality assurance to…
Descriptors: Administrator Guides, Advisory Committees, Business Administration, Career Centers
Kogan, Deborah; Koller, Vinz; Kozumplik, Richalene; Lawrence, Mary Ann – 1999
This document is part of a five-module training package to help employment and training service providers comply with the Workforce Investment Act (WIA) of 1998 and develop a one-stop training and employment services system. It consists of the participant workbook, trainer manual, and activity worksheets for a module on building a process for…
Descriptors: Agency Cooperation, Behavioral Objectives, Career Centers, Classroom Techniques
Stevens, David W. – 2001
The passage of the Carl D. Perkins Vocational and Applied Technology Education Amendments of 1998 (Perkins III) and the Workforce Investment Act of 1998 (WIA) marked a new era in the performance accountability partnership among the states, the U.S. Department of Education, and the U.S. Department of Labor (DOL). Evaluation of vocational education…
Descriptors: Academic Standards, Accountability, Data Collection, Definitions
