Regular and effective faculty performance reviews are essential for maintaining high educational standards. When higher education institutions lack effective strategies to develop and implement effective faculty evaluation processes, teaching quality and institutional success are negatively impacted. Grounded in Freeman's stakeholder theory and…

In this pedagogical study, we introduce the design and findings of a pilot study on the effectiveness of a new Engineering graduate course, "Total Sustainability Management", in teaching and learning sustainability, both at the cognitive and the management level. The design of an "arms-length" anonymized pre- and post-course…

Continuous quality improvement (CQI) is increasingly being adopted by health care, including child and youth mental health services. As part of the commitment to ongoing quality improvement, child and youth mental health teams in the Fraser region in British Columbia undertook CQI projects over a one year period (2007-2008). The projects covered a…

Based on data from 700 companies in 20 countries, this paper records the research that investigates the contribution of organisational and technological practices to speed up New Product Development (NPD). The organisational practice is found positively correlated with the speed of NPD. However, no significant direct relationship was found between…

Examined the usefulness of systematically accounting for acceptable physician variations in guideline application. Review of 141 cases of treatment of acute myocardial infarction in a Canadian hospital show that even seemingly noncontentious guideline protocols do not offer a threshold of variation similar to conventional Continuous Quality…

The advent of advisory councils presents a promising opportunity for schools to maximize a largely untapped resource for increased educational effectiveness. This modular training guide, which supplements "Developing Quality Schools: A Handbook," shows practitioners how to set the context for and apply the consensus decision-making…

This handbook combines the outcomes of the "Symposium on Quality Schools" (April 14, 15 and June 2, 3, 1994, Toronto, Canada) with a continuing presentation of the quality philosophy. It is designed to guide the development and implementation of quality-driven educational programs. Quality schools are committed to creating enhanced…

This paper explains how merging DACUM (Developing a Curriculum) analysis with quality initiatives can reduce waste, increase job efficiency, assist in development of standard operating procedures, and involve employees in positive job improvement methods. In the first half of the paper, the following principles of total quality management (TQM)…

In a letter to a Japanese university president, a French-Canadian educational administration student ponders the fundamental contradictions between the authoritarian, hierarchical Japanese education system and the Total Quality Management principles driving Japanese industry. The university president's reply explains how de-individualization,…

Describes changes in management and accreditation among Canadian health organizations caused by changing federal transfer payments and philosophies of service. Examines the status quo of evaluation in organizations based on either quality assurance or continuous quality improvement. Challenges facing evaluators in the health care sector are…

A combination of total quality management and transformational leadership is necessary for successful change in organizations. Data about the thinking and problem solving of nine secondary school principals in Ontario (Canada) demonstrate that one principal displayed high levels of expert thinking and transformational leadership, meeting the…

Builds on earlier contributions to the literature on educational leadership and total quality management in education. Introduces two new tools--the service guarantee and the House of Quality, placing them in the context of strategic marketing, structural change, and other total quality management methods. (19 references) (MLH)

Explores Total Quality Management (TQM) philosophy, its industrial achievements, and its promise for education. Key elements of TQM include establishing a strong sense of school vision, promoting personal mastery learning for all organization members, focusing strategy on customer-driven values, developing outrageous goals, working effectively…

We describe the accreditation of medical education programs that lead to the Doctor of Medicine degree in the United States and Canada. We identify select accreditation standards that relate directly to the preparation of medical school graduates, as required for the supervised practice of medicine in residency training and for developing the…

Describes how school districts in Alberta (Canada) are successfully applying principles of total quality management (TQM). Overviews TQM principles and applications in educational settings including creating a constancy of purpose for educational improvement, eliminating student grading, managing a complete system, focusing on stakeholder…