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Download full textAulia Maya Mufidah; Munawir Yusuf; Herry Widyastono – Journal of Education and Learning (EduLearn), 2025
Total quality management (TQM) in education is a management theory that directs service providers to carry out quality improvement programs on an ongoing basis that focuses on achieving customer satisfaction in improving the quality of learning. This aim study analyzed the relationship between total quality management and teacher performance in…
Descriptors: Total Quality Management, Special Education Teachers, Job Performance, Principals
Direct linkNasir Usman; Murniati Abdurrahman; Niswanto; Ulfah Irani Zakaria; Yunisrina Qismullah Yusuf – Cogent Education, 2023
Aceh grappled with political conflict with the Indonesian government from 1973 to 2005, which coincided with the devastating impact of the mega earthquake and tsunami on December 26, 2004. Subsequently, the province faced the global outbreak of COVID-19 in 2019. Therefore, a thorough evaluation of the education quality of the youth in this…
Descriptors: Foreign Countries, COVID-19, Pandemics, Educational Quality
Khurniawan, Arie Wibowo; Sailah, Illah; Muljono, Pudji; Indriyanto, Bambang; Maarif, M. Syamsul – International Journal of Evaluation and Research in Education, 2021
The study aimed to investigate the influence of total quality management and school governance on school management effectiveness, whether school governance as an antecedent of total quality management and school management effectiveness. The object of research is the vocational high school with the Regional Public Service Agency status…
Descriptors: Foreign Countries, School Administration, School Effectiveness, Educational Improvement
Juharyanto, Juharyanto; Arifin, Imron; Sultoni, Sultoni; Adha, Maulana Amirul; Qureshi, Muhammad Imran – SAGE Open, 2023
The policy of developing remote area schools' quality in Indonesia is getting stronger. The government has set minimum service standards as a reference for schools' development quality while remaining based on local, national, global, and 21st-century values. This study revealed efforts to improve the 21st-century school's quality through the…
Descriptors: Rural Schools, Educational Quality, Standards, 21st Century Skills
Nurcahyo, Rahmat; Apriliani, Fany; Muslim, Erlinda; Wibowo, Alan Dwi – SAGE Open, 2019
Indonesia, as a country with intensive skill positions, needs to pay attention to the management of colleges. Standardization and development are essential processes in higher education. These can be achieved through the implementation of total quality management (TQM). The initial steps to achieve TQM in higher education are the 5-S kaizen…
Descriptors: Foreign Countries, Total Quality Management, Higher Education, College Administration
Ayu Safitri, Heriani Dhia; Supriyanto, Achmad – International Society for Technology, Education, and Science, 2022
The concept of TQM is really needed by educational institutions, considering the needs and user satisfaction are the main goals of services in an educational institution. The synergy of student expectations and campus interests will be achieved if academic services are carried out by prioritizing aspects of quality, adequate facilities, and…
Descriptors: Total Quality Management, Higher Education, Educational Quality, Student Attitudes
Khurniawan, Arie Wibowo; Sailah, Illah; Muljono, Pudji; Indriyanto, Bambang; Maarif, M. Syamsul – International Journal of Education and Practice, 2021
Indonesian government is focusing on improving the quality and effectiveness of Vocational High Schools. One of many efforts conducted is transforming vocational schools into vocational school-based enterprises. This study aims to analyze the factors influencing the effectiveness of vocational school-based enterprise management through the…
Descriptors: Vocational High Schools, Educational Improvement, School Effectiveness, Educational Quality
Efendi, Nur – Journal of Social Studies Education Research, 2022
This study developed an approach to assess the quality of education in "Pondok Pesantren" in Indonesia. The study used a descriptive qualitative methodology. The research location is Ma'had Darullughah Wadda'awah, Pasuruan City, East Java, Indonesia. The study results revealed that: (1) The planning of the "Pondok…
Descriptors: Total Quality Management, Islam, Religious Factors, Moral Values
Wiseto, Artody; Hubeis, Aida Vitayala; Sukandar, Dadang – Journal of Education and Practice, 2016
Nowadays, every company requires their employees have a bound sense to their company. It's called engagement. Also have that expectation, PT Bank Mandiri (Persero) Tbk, Bank with the largest assets in Indonesia. PT Bank Mandiri (Persero) Tbk expect which employee engagement can improve the performance such as financial, service, and production…
Descriptors: Retailing, Banking, Employee Attitudes, Occupational Surveys
Fauzi, Anis – Higher Education Studies, 2016
This study aims to describe the form and the effort of empowerment management in enhancing teachers' competence at three "Madarasah Aliyah" in Banten province. Meanwhile, the specific objective of this study is to find out the teachers' responses in the research site about the opportunity of the academic qualification improvement and the…
Descriptors: Teacher Empowerment, Teacher Competencies, Foreign Countries, Teacher Characteristics
Binsar Kristian P., Feliks Anggia; Panjaitan, Hotman – International Journal of Evaluation and Research in Education, 2014
This research talks about total quality service and customer relationship management effects toward customer satisfaction and its impact on customer loyalty. Fast food restaurant KFC, always strives to continue to make improvements in total quality service, so that customer satisfaction can be maintained, which in turn will have an impact on…
Descriptors: Group Unity, Satisfaction, Total Quality Management, Foreign Countries
Mustafa Koc Ed.; Omer Tayfur Ozturk Ed.; Mustafa Lutfi Ciddi Ed. – International Society for Technology, Education, and Science, 2023
"Proceedings of International Conference on Research in Education and Science" includes full papers presented at the International Conference on Research in Education and Science (ICRES), which took place on May 18-21, 2023, in Cappadocia, Turkey. The aim of the conference is to offer opportunities to share ideas, discuss theoretical and…
Descriptors: Educational Research, Conferences (Gatherings), Sciences, Intellectual Disciplines
