Purpose and Method of Study: This study aimed to identify and describe how Total Quality Education (TQE) facilitated continuous quality improvement practices within online and distance learning programs at Christian higher education institutions. This research was a qualitative multiple case study of six institutions that were members of the…

Regular and effective faculty performance reviews are essential for maintaining high educational standards. When higher education institutions lack effective strategies to develop and implement effective faculty evaluation processes, teaching quality and institutional success are negatively impacted. Grounded in Freeman's stakeholder theory and…

Research generally shows that the most common business-related difficulties in for-profit higher education institutions are low productivity and declining revenue streams. The purpose of the generic qualitative study was to explore how nationwide for-profit higher education institutions implement strategies for continuous improvement in their…

Effective principals impact student achievement, and a principal's and followers' perceptions are indicators of effectiveness. Principals may not be unaware of, or fully understand, the relationship between their leadership effectiveness, priorities, and optimal competencies and behaviors. Even with numerous demands on a principal's time, often…

Americans are increasingly concerned about academic quality (Hauptman & Kim, 2009). This concern about academic quality is a product of the relative decline of the American economy, American Program for International Student Assessment (PISA) test scores, American baccalaureate attainment rates, and various other indicators of national…

The purpose of the study was to identify the challenges to successful total quality management (TQM) implementation in Saudi higher education institutions (HEIs) according to the perspectives of faculty members. A quantitative study was conducted to identify the demographic independent variables of faculty members (i.e., years of experience,…

Higher education is an industry that is facing several challenges. Preparing the student/customer with the skills necessary to be successful in the workplace is a serious concern. The education industry also has to follow stricter regulations from both the Department of Education and the accrediting agencies governing the institutions (Benchley,…

Effective process analysis and modeling are important phases of the business process management lifecycle. When many activities and multiple resources are involved, it is very difficult to build a correct business process specification. This dissertation provides a resource perspective of business processes. It aims at a better process analysis…

This body of work presents the summary of findings; explanation of implications; discussion of conclusions; and recommendations about practice, policy and future research regarding principal leadership in school districts recognized as national Baldrige Award winners. This study widened the scope and definition of quality management in education…

The purpose of this nonexperimental quantitative study was to explore the effects of teachers' certification on the achievement of African American students. The impetus for this exploration resided in the reading achievement disparities between African American and Caucasian students in the study district. Guided by the principles of total…

The AACN has asked academic leaders to align the performance of their organizations to the prescribed standards within the "Essentials of Baccalaureate Education for Professional Nursing" Practice document and has provided indicators of quality suggestions for program enhancement as a means of promoting continuous performance…

The purpose of professional development is to enhance educator practices so that students may achieve at high levels. Too often, professional development tends to be too broad, general, or unrelated to problems of practice that teachers face in their own classrooms. This action research project builds upon the scholarly research that recognizes…

Continuous Quality Improvement (CQI) programs are growing in popularity in higher education settings and a key component is the use of work groups, which require active employee involvement. The problem addressed in this research was the lack of employee engagement in the Quality Review Process (QRP), which is a statewide CQI model developed by…

The topic of quality in higher education in the United States has received much research attention in the last several years. Specifically, how traditional higher education can benefit from commencing on a quality journey. Subsequently, many colleges and universities have adopted and employed total quality concepts into their day-to-day management…

The aim of this study was to gain a better understanding of the experiences of student services staff in a midwestern university during an organizational change: implementation of quality practices and principles. The experiences were captured as they reflected during the interview process. The interview data were organized into 35 concepts from…