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Scull, W. Reed; Kendrick, David; Shearer, Rick; Offerman, Dana – Continuing Higher Education Review, 2011
Distance education permeates the field of professional and continuing education to such an extent that quality assurance (QA) is a topic no distance educator or administrator should avoid. Quality assurance is an issue not just for continuing education but also for higher education generally. Given the disruptive impact of distance education and…
Descriptors: Distance Education, Continuing Education, Educational Quality, Quality Control
Ward, Dell; Jones, James – Tech Directions, 2011
Customers determine whether a product fulfills their needs or satisfies them. "Quality control", then, is the process of finding out what the customer wants, along with designing, producing, delivering, and servicing the product--and ultimately satisfying the customer's expectations. For many years, people considered a product to be of good…
Descriptors: Structural Elements (Construction), Quality Control, Total Quality Management, Secondary School Students
Stamatelos, A. M. – European Journal of Engineering Education, 2010
During the last decade, significant funding has become available to Greek public universities to support the convergence to the common European space of higher education. In a number of departments, this funding was wisely invested in the development of a quality culture, covering not only the educational process, but also the services offered by…
Descriptors: Universities, Total Quality Management, Quality Control, Educational Change
Cymber, Joyce – Techniques: Connecting Education and Careers (J1), 2011
Many students lack problem-solving skills. As teenagers, they tend to blame external forces or other people when something goes wrong, instead of trying to understand the root cause to prevent it from happening again. This article discusses the Lean Six Sigma methodology for problem solving, which the Board of Cooperative Educational Services in…
Descriptors: Problem Solving, Statistical Analysis, Quality Control, Measurement Techniques
Ward, Dell; Jones, James – Tech Directions, 2011
Customers determine whether a product fulfills their needs or satisfies them. "Quality control", then, is the process of finding out what the customer wants, along with designing, producing, delivering, and servicing the product--and ultimately satisfying the customer's expectations. For many years, people considered a product to be of good…
Descriptors: Structural Elements (Construction), Quality Control, Total Quality Management, Educational Technology
Kristensen, Bente – Quality in Higher Education, 2010
At the beginning of the last 20 years so-called "quality revolution" it was expected from most of the established national quality agencies that internal quality systems and the development of an internal quality culture would emerge automatically in the HEI from the external quality impact. The author argues that a better balance must be found…
Descriptors: Quality Control, Educational Quality, Institutional Evaluation, Accreditation (Institutions)
Briukhanov, V. M.; Kiselev, V. I.; Timchenko, N. S.; Vdovin, V. M. – Russian Education and Society, 2010
The intensive process observed in the past few years, in which higher professional education is coming to be included in the system of market relations, is setting new target guidelines of the activity of institutions of higher learning, as well as the management models of educational institutions. The marketing component is becoming more and more…
Descriptors: Management Systems, Opinions, Parent Attitudes, Foreign Countries
Houston, Don – Quality in Higher Education, 2007
Total Quality Management (TQM) is a poor fit with higher education and can only be made to fit by major reshaping either of TQM to a more appropriate methodology (and hence not TQM), or of higher education to an image of organisation that fits TQM. The paper revisits longstanding concerns about multiple aspects of TQM from a critical systems…
Descriptors: Higher Education, Total Quality Management, Quality Control, Educational Improvement

Johannsen, Carl Gustav – Journal of Documentation, 2000
Presents theoretical considerations on both similarities and differences between information management and knowledge management and presents a conceptual model of basic knowledge management processes. Discusses total quality management and quality control in the context of information management. (Author/LRW)
Descriptors: Information Management, Quality Control, Total Quality Management
Megivern, Deborah M.; McMillen, J. Curtis; Proctor, Enola K.; Striley, Catherine L. W.; Cabassa, Leopoldo J.; Munson, Michelle R. – Social Work, 2007
For social work practitioners to engage fully in efforts designed to improve the quality of social services, they need to understand what is meant by quality of care, grapple with its complexity, and know how to identify and leverage the key factors most likely to influence it. This article introduces a conceptual model that articulates numerous…
Descriptors: Social Work, Caseworker Approach, Total Quality Management, Medical Care Evaluation
Bacdayan, Paul – Performance Improvement Quarterly, 2002
Discusses organizations' use of quality improvement teams in total quality management and how they can benefit from training team personnel in how to select projects with a low risk of stalling. Describes an efficient written assessment test of project selection ability designed for those who conduct evaluations of training sessions. (Author/LRW)
Descriptors: Organizational Development, Quality Control, Team Training, Total Quality Management
Furst-Bowe, Julie A.; Bauer, Roy A. – New Directions for Higher Education, 2007
The Malcolm Baldrige Quality guideposts provide a comprehensive model for systematic quality improvement and innovation in colleges and universities.
Descriptors: Educational Quality, Total Quality Management, Guidelines, Formative Evaluation

Rob, Rafael; Fishman, Arthur – Journal of Political Economy, 2005
A model of gradual reputation formation through a process of continuous investment in product quality is developed. We assume that the ability to produce high-quality products requires continuous investment and that as a consequence of informational frictions, such as search costs, information about firms' past performance diffuses only gradually…
Descriptors: Reputation, Total Quality Management, Investment, Marketing

Sandelands, Eric, Ed.; And Others – Journal of European Industrial Training, 1994
Twelve articles on total quality management (TQM) cover the following: corporate transformation; systemic barriers to quality improvement; Japan's experience; avoiding costly mistakes; the experience of Land-Rover, Hewlett Packard, and Britain's Royal Mail; unleashing the potential of people; and a profile of a senior TQM practitioner. (SK)
Descriptors: Foreign Countries, Organizational Climate, Organizational Effectiveness, Quality Control
Macchia, Peter, Jr. – Educational Technology, 1993
Discussion of the use of Total Quality Management (TQM) assessment tools in educational settings highlights and gives examples of fishbone diagrams, or cause and effect charts; Pareto diagrams; control charts; histograms and check sheets; scatter diagrams; and flowcharts. Variation and quality are discussed in terms of continuous process…
Descriptors: Charts, Diagrams, Educational Administration, Flow Charts