The main projection of vocational high school graduates is to work. To be able to make graduates ready to work, schools must know what graduates need to enter the world of work so that they can produce graduates who meet customer expectations, which in this case are industry and business players. The application of total quality management as a…

The concept of TQM is really needed by educational institutions, considering the needs and user satisfaction are the main goals of services in an educational institution. The synergy of student expectations and campus interests will be achieved if academic services are carried out by prioritizing aspects of quality, adequate facilities, and…

A globalized reform of quality management for the educational system in Romania is tolerated today. A careful analysis and critical evaluation of the literature suggests a big question as to how reasonable, honest and sustainable this system is. A series of studies show that the reality of education in Romania is facing the need for an innovative…

The paper aims at providing a survey of the latest trends that exist nowadays in higher education systems, with direct reference to Romania's experience. It seeks to study the results obtain in terms of higher education and the impact that these results have in respect to Romania's development, in the general framework of global crisis. In order…

Post-secondary education institutions in Taiwan are divided into two tracks, general higher education (HE) and technological and vocational education (TVE). The evaluation of all universities/colleges is mandated by the University Act. Higher education institutions receive mandated institutional evaluation every six years and program evaluation…

Student feedback surveys are an important component of the continuous improvement cycle at the University of Newcastle. This article describes a recently adopted holistic approach to collecting, analysing, reporting and acting on student feedback on courses (units of study), programs (collection of courses leading to an award) and the student…

This empirical study examines employee perceptions of quality management at three different time periods. New employees at a large United States manufacturing organization were surveyed regarding their perceptions of their organization's quality management practices before they attended a new employee orientation training, immediately after the…

This paper reports a study designed to examine the key concepts of Total Quality Management (TQM) implementation and their effects on organizational performance. Process Alignment and People Involvement are two key concepts for successful implementation of TQM. The purpose of this paper is to discuss how these two constructs affect organizational…

A case study of a work team in a company using quality management strategies found that training to improve customer service actually served to shape workers' attitudes and control their behavior. The focus of this organizational learning was instrumental and served the interests of the organization, not the workers. (Contains 26 references.) (SK)

This annotated bibliography lists 36 books, reports, and journal articles on total quality management (TQM). Several discuss the implementation of TQM in the library setting. All but one of the sources were published in 1990 or later. Annotations include major themes and arguments, case studies, contents of collected works, and a number of…

The Academic Council at Hazard Community College in Kentucky applied the Continuous Quality Improvement (CQI) process to improve the college's method for class scheduling. Four specific CQI steps were applied: Focus, Analyze, Develop, and Execute. The first step was for the Quality Action Team (QAT) to focus on making a clear written statement of…

This document consists largely of paper versions of the transparencies used by the author to give his conference paper on Total Quality Management (TQM) in the college and university setting. An introduction lists a series of definitional phrases, a list of what TQM is not, and 11 fundamental principles describing what TQM is. The three major…

Often when total quality management (TQM) does not live up to expectations, that failure is a sign that implementation of TQM was simply fashionable "management hype" or "window dressing" without strong organizational underpinnings. TQM can have staying power when it is backed up by leadership basics of training people…

The literature on effective measures of enhancing the participation of organized labor in Total Quality Management (TQM) initiatives was reviewed. The literature was found to be limited in terms of specific discussion of labor union commitment to TQM; instead, authors and experts on the topic focused on the importance of employee involvement,…

Total Quality Management (TQM) has become popular in many educational settings in recent years. TQM was initiated at Shiloh High School in the Gwinnett County (Georgia) Public Schools as a part of a strategic plan that guarantees individual student success. Shiloh Principal J. Patrick Mahon recognized TQM's usefulness in carrying out a strategic…