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Chaffee, Ellen Earle; Seymour, Daniel – AGB Reports, 1991
Total Quality Management is a comprehensive system for developing organizationwide participation in planning for and implementing continuous improvement in critical processes. In colleges, trustees can be central to the success of the method through their commitment and the development of supportive policy and procedures. (MSE)
Descriptors: College Administration, College Planning, Educational Quality, Governance
Seymour, Daniel; Chaffee, Ellen E. – AGB Reports, 1992
Total Quality Management is described as a means for developing institutionwide participation in planning and implementing a continuous college improvement process and is contrasted with more traditional student outcomes assessment. Examples of using this approach to effect process improvement, comprehensive ownership and responsibility,…
Descriptors: College Administration, College Outcomes Assessment, Educational Improvement, Educational Objectives
