"If I've learned anything from the Visible Learning research," writes noted researcher John Hattie, "it's that almost everything in education works. The key question is not, What works? but, Is it working sufficiently above the average of all possible influences? Research has shown above-average effects for leaders who…

A Colorado elementary school began its Total Quality Management work about a year ago after several staff members participated in an IBM Leadership Training Program addressing applications of Deming's theories. The school's new writing assessment has increased collegiality and cross-grade collaboration. (MLH)

Whether viewed through Deming's 14 points, Juran's Trilogy, or Kaoru Ishikawa's Thought Revolution, Total Quality Management embodies 4 fundamental tenets: primary focus on customers and suppliers, universal commitment to continuous improvement, a systems approach, and top management responsibility. Educational organizations are recreating their…

Seeds of public education's current failures are found in its past successes (transmitting culture and providing custodial care). Education is experiencing paradigm paralysis because of piecemeal reform approaches, failure to integrate solution ideas, and reductionist, boundary-limiting orientation. The old system is no longer adequate. Total…

The key to renewal is emphasis on results and the conditions favoring them. Short-term results are pivotal to improvement efforts, particularly for automobile plants and schools striving to apply Deming's TQM principles. Success depends on regular collaboration focused on well-defined, measurable student performance goals and frequent monitoring…

Tired of disjointed programs and projects, the staff of Newtown (Connecticut) Public Schools developed their own Success-Oriented School Model, blending elements of Deming's 14 points with William Glasser's approach to quality. To obtain quality outcomes means stressing continuous improvement and staying close to the customer. (six references)…

With political support, Total Quality Management principles can help urban schools redefine schools' role, purpose, and responsibilities; focus on continuous improvement; plan comprehensive leadership training; create staff development confronting staff attitudes and beliefs; use research- and practice-based information to guide policy and…

After joining a statewide project to encourage continuous improvement in education, the City of Burlington (New Jersey) Public Schools tackled high school attendance problems, using a seven-step process based on defining reasons for improvement, assessing the current situation, performing a cause-and-effect analysis, formulating countermeasures…

Alfie Kohn seems ill-informed about Total Quality Management's educational benefits. Students have always been workers; what is changing is the nature of that work. In schools of quality, teachers and students learn together as they create collaborative, trusting environments where failure is but a temporary step on the road to continuous…

Certain cultural norms (high professional standards, collegiality, and questioning/experimenting attitudes) are common to self-renewing schools. To avoid the pitfalls of contrived collegiality, schools should adopt core or shared values, a common view of professional behavior, and a focus on the client. Two exemplary elementary schools in the…

Total Quality Management Plus (TQM) goes beyond customer satisfaction to consider quality of life, environmental conditions, crime rates, and health and well-being. Steps to integrate such concerns into the TQM process include being ready for challenges, creating a quality system to collect performance data, defining the ideal school and world…

The formula for improving U.S. schools can be found in the philosophy that helped transform Japanese industry and in Deming's 14 principles, emulated by many corporations. Deming's arguments against appraising individual performance through quotas or numerical goals call into question schools' current grading and merit pay practices. (12…

Total Quality Management is a value-based, information-driven management process through which the minds and talents of people at all levels are applied fully and creatively to the organization's continuous improvement. The total quality view allows educators to see with a student's eye, to understand what the school and the world look like to…

A Deming expert explains that his 14 principles are no recipe but must be combined with the theory of profound knowledge, which poses essential questions and recognizes the importance of human variation, intrinsic motivation, and external rewards. She also debunks grading, formal teacher evaluation, tracking, and decentralized management. (MLH)

In a letter to a Japanese university president, a French-Canadian educational administration student ponders the fundamental contradictions between the authoritarian, hierarchical Japanese education system and the Total Quality Management principles driving Japanese industry. The university president's reply explains how de-individualization,…