Discusses total quality management principles and expands conventional total quality programs to go beyond client satisfaction by including societal usefulness. Highlights include contributing to future well-being; paradigm shifts; and integrating quality management plus and strategic planning to create synergistic organizational improvement. (LRW)

Discussion of the use of Total Quality Management (TQM) assessment tools in educational settings highlights and gives examples of fishbone diagrams, or cause and effect charts; Pareto diagrams; control charts; histograms and check sheets; scatter diagrams; and flowcharts. Variation and quality are discussed in terms of continuous process…

Discussion of quality management and approaches to organizational success focuses on benchmarking and the integration of other approaches including strategic planning, ideal visions, and reengineering. Topics include performance improvement; decision making; internal benchmarking; and quality targets for the organization, clients, and societal…

Examines educational change from the perspective of differing research and development paradigms. Describes total quality management, zero defects management, systems thinking, and implications of these paradigms. Also discusses postmodernism, constructivism, and the future for development in education. (AEF)

Describes an improvement program, based on total quality management concepts, for training employees that was developed at an IBM facility. Topics include student evaluation; follow-up telephone surveys; creating an educational brochure; and automating registration and recordkeeping activities. (LRW)

Discusses quality assurance for Web-based courses, based on experiences at the University of Pretoria. Topics include evaluation of courseware; the concept of quality, including quality control, quality assurance, and total quality management; implementing a quality management system; measurement techniques; and partnerships. (LRW)

Explains Total Quality Management (TQM), a participative management style, and examines its relationship to Instructional Systems Development (ISD) as it is used for curriculum development. Application of TQM principles to the ISD processes of analysis, design, development, implementation, and evaluation is suggested. (eight references) (LRW)

Discusses total quality management as a holistic model of improvement for education which can be integrated with other school restructuring models. Elements of the model are explained, including administrative support, needs assessments, quality specifications, strategic planning, and progress assessments, both formative and summative; and three…

Discussion of redesigning the current models of public education focuses on the Schoolyear 2000 Initiative in Florida, which is aimed at large-scale redesign of schooling. Design requirements for the new model are described, the role of technology is discussed, and the use of quality systems and total quality management (TQM) concepts is reviewed.…