Purpose: In the current education context, quality management has increasingly become a key element and more educational organizations are deciding to implement a Quality Management System. Because there are so few studies on the impact that implementation has on educational institutions, the main objective of this paper is to profile educational…

Purpose: In recent decades, higher education institutions have been encouraged to develop their own internal management systems as a response to perceived quality challenges in the sector. These quality management (QM) systems have often been found to mainly reflect external accountability requirements, with less focus on coherent study programme…

Purpose: Primary and secondary education (P&SE) is fundamentally important for achieving a high-quality education system. P&SE delivers more extensive social returns than higher education and is perhaps the most important locus where core values are established and the foundation for educational super-systems. The purpose of this paper is…

Purpose: Educational institutes must embrace the principles of total quality management (TQM) if they seek to remain competitive, and survive and succeed in the long run. An educational institution must embrace the principles of quality management and incorporate them into all of their activities. Starting with a theoretical background, the paper…

Purpose: This paper aims to develop an overarching basis to consider issues of quality in higher education. Design/methodology/approach: An attempt is made to synthesise different approaches to management in higher education. Findings: The article concludes that it is possible to synthesise a model, based on existing literature, to uniquely…

Suggests that the quality in higher education (HE) debate is narrowly focused on adapting industrial quality systems. Asserts that quality management's (QM) practice in HE is deteriorating into managerialism because of lack of shared vision and match between QM techniques and educational processes. Proposes a new approach with QM as the broad…

Presents and discusses the approach used by the Higher Hotel Institute in Cyprus to incorporate total quality management through establishment of a customer-driven management culture in its hospitality education program. Discusses how it collects and uses service-quality related data from future employers, staff, and students in pursuing this…

Reviews the history of tenure and post-tenure review, the theory of total quality management (TQM), the role of TQM in higher education, and finally how TQM can be implemented and even supported by tenure and post-tenure programs. Suggests institutional changes so that tenure, post-tenure review, and TQM can work compatibly together. (EV)

Malcolm Baldrige Awards has established a framework of operations in order to encourage accountability, transparent decision making, and optimal use of available resources. In 2001, the University of Wisconsin at Stout was the first higher educational institute to receive this award. Their operation has been prioritized into the factors of:…

The paper attempts to synthesise the features of the model for quality management in education based on the approaches spelt out in four well-articulated methodologies for the practice of quality in higher education. Each methodology contributes to different views of education from the learners' and the institution's perspectives, providing…