ERIC - Search Results

Descriptor

Academic Libraries	2
Higher Education	2
Quality Control	2
Questionnaires	2
Total Quality Management	2
Educational Change	1
Evaluation Problems	1
Foreign Countries	1
Government Role	1
Improvement Programs	1
Library Education	1
Library Public Services	1
Library Role	1
Measurement Techniques	1
National Programs	1
Research Needs	1
Resource Allocation	1
Tables (Data)	1
User Satisfaction…	1
Users (Information)	1
More ▼

Source

Library Trends

Author

Exon, F. C. A.	1
Seay, Thomas	1
Williamson, Vicki	1

Publication Type

Journal Articles	2
Reports - Research	2
Tests/Questionnaires	1

Education Level

Audience

Location

Australia

Laws, Policies, & Programs

Assessments and Surveys

What Works Clearinghouse Rating

Showing all 2 results Save | Export

Measuring and Improving the Quality of Public Services: A Hybrid Approach.

Peer reviewed

Seay, Thomas; And Others – Library Trends, 1996

Discussion of measuring and improving the quality of library public services focuses on a method for quantifying and categorizing patrons' comments from a questionnaire developed at the College of Charleston (South Carolina) library. Topics include Total Quality Management, measures of user perceptions, and defining the service role of libraries.…

Descriptors: Academic Libraries, Higher Education, Improvement Programs, Library Public Services

The Quality Movement in Australian University Libraries.

Peer reviewed

Williamson, Vicki; Exon, F. C. A. – Library Trends, 1996

Discussion of the reorganization of the national higher education system by the Australian government focuses on a questionnaire distributed to university librarians that examined quality assurance processes and management. Topics include quality indicators and libraries; methodologies, including Total Quality Management; allocation of quality…

Descriptors: Academic Libraries, Educational Change, Evaluation Problems, Foreign Countries