The author, who is a superintendent of the Iredell-Statesville Schools in Statesville, North Carolina, discusses how his school district has obtained a Malcolm Baldrige National Quality Award. Along the journey to the Baldrige Award, the author shares his experiences and many turning points he and his cabinet members encountered. The author…

W. Edwards Deming's concepts offer an integrated approach to quality schooling. Three barriers must be overcome: fear of industrial models, poor knowledge of workers and work processes, and unquestioned beliefs. Instead, educators must develop community understanding and commitment, establish business-education partnerships, and manage schools as…

The Crawford County (Pennsylvania) Excellence Council helped a school superintendent revamp the district's dysfunctional work order system by providing TQM (total quality management) training to five teams of workers. The result was total quality transformation of a work process that transcended mere problem solving. (MLH)

Concerned about inappropriate uses of the Texas Assessment of Academic Skills, the Leander Independent School District developed a Total Quality application to guide instruction for individual students. Focusing on learning instead of testing, the new system consists of comprehensive language arts and mathematics assessments completed by students…

A consortium of four Wisconsin school districts has decided to stop tinkering with the educational system and apply W. Edward Deming's 14 management points to total system improvement. The rewritten precepts involve creating and adopting a fitting purpose, infusing quality into the educational "product," and working toward zero defects…

Inspired by Deming's work, the superintendent of West Babylon (New York) Schools convened his administrative team to build a consensus about the schools' mission. The vision statement outlines four primary functions: protective care, civic training, personality development, and teaching of knowledge. The district's goal-driven process surmounted…

The North Central Association of Schools and Colleges's periodic evaluation requirement is a fundamental stimulus for cooperative growth, improvement, and directed change. For one Michigan school district, the accreditation process provided assurance that its schools had met standards of educational quality, conducted a vigorous self-study, and…

W. Edwards Deming's quality philosophy can help organizations develop collaborative, community-building leadership practices. This article outlines five personal practices of quality based on personal leadership, partnerships, a systems focus, a process orientation, and constant dedication to continuous improvement. Stumbling blocks can be…

For past three years, Tallahassee, Florida, elementary school has changed from good effective school to quality learning organization. Inspired by Deming's principles, the school's broad-based task force developed a culture suitable for continuous quality improvement. Newly established core values included the importance of individuals, teachers…

Inspired by tips from a Motorola Corporation executive, the superintendent of an Illinois district initiated strategic- planning and total-quality practices to improve student performance, customer satisfaction, and operational efficiency. Teachers have also successfully implemented quality and continuous-improvement practices in their classrooms.…

Having rewritten W. Edwards Deming's 14 points from an educational perspective, the superintendent of a state-run boarding school serving native Alaskans describes the transformation that the school and his own administrator role have undergone thanks to systems thinking and a paradigm shift demanding change at the top. (MLH)

After hours of introducing team training, facilitation skills, and Total Quality Management tools, the old classroom practices of "chalk and talk" faded in Virginia Beach schools' technical and career education classes. Academic teachers also improved instruction, using innovative TQM tools such as nominal group voting, course mission…

The Jenks School District applies a continuous improvement approach that focuses on academics, arts, activities, athletics and attitude, weaving in leadership, professional development, technology and data-based decision making to prepare all learners to be productive, responsible citizens. Since 1998, the Jenks School District has embraced a…

Today's calls for school restructuring demand a greater response than piecemeal tinkering. The impetus for total organizational change started over 30 years ago in Japan as industrial leaders adapted W. Edwards Deming's beliefs and strategies concerning psychology, systems, perceptual theoretical frameworks, and causes of variation. Quality…

Management by spontaneity shuns job descriptions, supervisory duties, needs assessment, strategic planning, group process, and problem solving. Not for the fainthearted, MBS requires knowledge of psychology, lawyerly skills, and philosophic wisdom. MBS remains untested, as current job descriptions have confined authors to MBO and TQM. (MLH)