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| College Libraries | 3 |
| Higher Education | 3 |
| Library Services | 3 |
| Quality Control | 3 |
| Total Quality Management | 3 |
| Administrative Principles | 2 |
| Library Administration | 2 |
| Organizational Theories | 2 |
| Staff Development | 2 |
| Business Administration | 1 |
| Evaluation Methods | 1 |
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| Journal Articles | 3 |
| Reports - Descriptive | 3 |
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| Information Analyses | 1 |
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Peer reviewedBrown, Janet Dagenais – College and Research Libraries, 1994
Discusses how to improve library reference service, especially the effective delivery of accurate answers, based on a program at Wichita State University (Kansas) that used concepts of quality from business and organizational management. Topics addressed include customers and customer service, and methods of reference service evaluation. (Contains…
Descriptors: Business Administration, College Libraries, Evaluation Methods, Higher Education
Peer reviewedButcher, Karyle S. – Journal of Library Administration, 1993
Describes the Oregon State University library's experience with Total Quality Management (TQM) from initial training and development of two teams to its use as an impartial problem-solving tool which anyone can use. Staff concerns and fears about TQM are discussed, and benefits are explained. (Contains five references.) (EAM)
Descriptors: Administrative Principles, College Libraries, Higher Education, Library Administration
Peer reviewedClack, Mary Elizabeth – Journal of Library Administration, 1993
Summarizes the experience of the Harvard College Library (Massachusetts) with Total Quality Management (TQM) and its plans for a pilot implementation and training process. The strength of the approach is shown to lie in the broadly based membership of the steering committee, commitment to group process, and ongoing communication efforts with…
Descriptors: Administrative Principles, College Libraries, Higher Education, Library Administration
