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Peer reviewedHarvey, Lee – Quality in Higher Education, 1995
Various total quality management (TQM) approaches are explored and some core elements specified. Generic problems of TQM and those relating to higher education are analyzed. It is argued that while there are some aspects of TQM that are applicable in the collegiate setting, the specific approach is inapplicable in higher education. A new…
Descriptors: Comparative Analysis, Educational Quality, Higher Education, Management Systems
Direct linkde Jager, H. J.; Nieuwenhuis, F. J. – Quality in Higher Education, 2005
South Africa has embarked on a process of education renewal by adopting outcomes-based education (OBE). This paper focuses on the linkages between total quality management (TQM) and the outcomes-based approach in an education context. Quality assurance in academic programmes in higher education in South Africa is, in some instances, based on the…
Descriptors: Foreign Countries, Higher Education, Educational Environment, Quality Control
Peer reviewedLozier, G. Gregory; Teeter, Deborah J. – New Directions for Institutional Research, 1993
Some organizations are having difficulty with the Total Quality Management (TQM) approach. Problems appear to come from reliance on prepackaged TQM programs, large-scale, diffuse implementation, mass training programs, measurement paralysis, overemphasis on tools, process selection, outmoded reward structures, and simplistic views of change and…
Descriptors: Administrative Organization, Business Administration, Case Studies, Change Strategies
Beck, Mark W. – Business Officer, 1994
The Japanese model of business management and Total Quality Management principles being applied to higher education as well as businesses are often ineffective because of the application of packaged ideas without consideration of the subtleties of individual organizations. The cowboy model of teamwork stresses the individual's role and better fits…
Descriptors: Business Administration, College Administration, Comparative Analysis, Cultural Differences
Download full textMuffo, John A.; Krallman, John D. – 1992
This paper examines how the concepts of strategic planning, assessment, and Total Quality Management fit together and relate to one another in the field of higher education. Central to the explanation of how these topics are related is the Japanese philosophy of Kaizen, a driving force behind the quality improvement movement in that country. The…
Descriptors: Change Strategies, College Administration, College Outcomes Assessment, Comparative Analysis
2002
This document contains four papers from a symposium on performance, productivity, and continuous improvement. "Investigating the Association between Productivity and Quality Performance in Two Manufacturing Settings" (Constantine Kontoghiorghes, Robert Gudgel) summarizes a study that identified the following quality management variables…
Descriptors: Adult Education, Adult Learning, College Faculty, Comparative Analysis
