A college-level classroom assessment model that provides an alternative for assessing student competencies and can be adapted readily to different academic settings is presented. The procedures described help faculty assess the impact of their teaching on student mastery of course competencies while applying continuous quality improvement…

Discussion of quality assurance in U.S. pharmaceutical education looks at the Total Quality Management approach to measuring quality, recommendations of the American Association of Colleges of Pharmacy concerning general and pharmacy-specific professional competencies, and other systems to ensure quality, including accreditation, the federal role,…

This book is a collection of case studies by 27 educational and industrial leaders describing the implementation of specific Total Quality Management techniques which have demonstrated their value. Essays and their authors are as follows: "Process Improvements Using Team Environments" (Scot M. Faulkner); "Team Effectiveness" (Robert S. Winter);…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students provides a classroom model to meet the needs of students learning TQM skills as well as other workplace skills. These workplace skills, sometimes called "SCANS competencies and skills," are a set of skills identified by the Secretary of…