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Direct linkMiles, Martha A. – Public/Private Ventures, 2006
Workforce development organizations are more and more focused on achieving and documenting performance outcomes; yet managers frequently face a challenge getting buy-in from frontline staff about collecting and using data--not only to satisfy funders' needs but to improve services. "Good Stories Aren't Enough" looks at the experience and…
Descriptors: Labor Force Development, Employment Services, Outcomes of Education, Organizational Culture
Peer reviewedCowles, Deborah; Gilbreath, Glenn – Higher Education, 1993
Virginia Commonwealth University has implemented some pilot improvement programs using the Total Quality Management approach. These have included improvement of a personnel action processing form, creation of a campus computing service request tracking system, and development of an alumni program database. The pilot programs have taught lessons…
Descriptors: Alumni, Change Strategies, College Administration, Computer Oriented Programs
