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Download full textZeglen, Marie E. – 1994
This paper encourages the use of Total Quality Management (TQM) tactics and other strategies as a practical means of fostering a quality culture in institutional research offices of higher education institutions. In particular, four approaches are advocated for understanding and minimizing errors: (1) use of TQM tactical tools to enhance work…
Descriptors: Colleges, Error Correction, Error Patterns, Higher Education
