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Direct linkCartmell, Jonathan; Binsardi, Ben; McLean, Alexis – Research in Post-Compulsory Education, 2011
This seminal study investigates the use of the EFQM Excellence Model[R] in the UK Further Education sector. Following initial interviews with Senior Managers and Quality Consultants, an online survey was sent to Principals and Senior Managers in all Colleges across the UK to critically investigate the relationship between the use of the Model and…
Descriptors: Total Quality Management, Correlation, Transformational Leadership, Models
Anyamele, Stephen Chukwu – Higher Education in Europe, 2005
This paper investigates how university leaders in Finland implement quality management in their respective institutions. The study uses a modified model of the European Foundation for Quality Management (EFQM) Excellence Model as a theoretical base in eliciting information on quality management strategies from the senior academic leaders in these…
Descriptors: Foreign Countries, Leadership, Quality Control, Leadership Styles
Download full textFrost, Jacquelyn L.; Beach, Gary L. – 1992
A Total Quality Management team was formed at Oregon State University to improve the quality of student information publications. The team studied the critical process in detail, identified "customers" of student information publications, defined information to be solicited from the customers, interviewed them, and gathered data for…
Descriptors: Change Strategies, College Administration, Higher Education, Interviews
