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Total Quality Management in Higher Education: Latest Fad or Lasting Legacy? Policy Briefs of the Education Policy Studies Laboratory. No. 93-01.
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Wolverton, Mimi – 1993
This policy brief examines the fundamental principles that undergird the current Total Quality Management (TQM) movement, describes application examples and discusses application problems particular to higher education. An opening section reviews the basic premises of TQM and differentiates between two perspectives on the approach: the first see…
Descriptors: Administrative Principles, Administrative Problems, College Administration, Colleges