Total quality management can be applied in the classroom to improve productivity, reduce costs, and improve the quality of education. The willingness of the institution to survey its customers and respond to needs and suggestions is of utmost importance. (Author/JOW)

The Academic Council at Hazard Community College in Kentucky applied the Continuous Quality Improvement (CQI) process to improve the college's method for class scheduling. Four specific CQI steps were applied: Focus, Analyze, Develop, and Execute. The first step was for the Quality Action Team (QAT) to focus on making a clear written statement of…

A plan was developed by Fort Scott Community College (Kansas) to implement continuous improvement with technology integration. In addition to ensuring that college employees acquired and used high-tech computer skills, faculty had to use and incorporate technology in the classroom. (JOW)

Published by the Ohio Association of Two Year Colleges, this journal provides a medium for sharing concepts, methods, and findings relevant to the classroom and an open forum for the discussion and review of problems. This volume consists of the fall 1995 and spring 1996 issues and provides the following articles: (1) "FOCUS: OMI College of…

This paper discusses the growing trend in higher education of treating students as customers. It addresses the traditional views of the student-instructor role and why there is a push toward a customer-oriented paradigm in higher education. Resistance to this movement is also addressed, both from the student and faculty/administrative viewpoints.…

Reviews the debate over using Total Quality Management (TQM) in the college classroom. Argues that TQM can be effective if it is properly used. Discusses five phases for easing TQM implementation, and argues that most teachers already use some or all of the five phases when they teach. (AJL)

An attitude survey was completed by 102 of 150 Iowa vocational-technical administrators and teachers in community colleges; a Delphi panel was conducted with 13 total quality management (TQM) experts and 14 instructional supervision experts. Results shaped a model for high-quality instruction with six components: customer-driven quality, teamwork,…

The current pressures of reduced government funding, lower enrollments, and greater scrutiny by governing boards require institutions of higher education to redesign processes and systems to survive. Despite resistance to Total Quality Management (TQM) in academia, it can provide the tools to implement systemic change and quality improvement.…

Although Total Quality Management (TQM) has been adopted at a number of community colleges in the areas of financial aid, admissions and registration, and staff performance, its use is almost non-existent in the evaluation of classroom teaching. Barriers to its application to the classroom include faculty resistance to the idea of students as…

In response to that fact that, since 1991, almost 60% of students had received failing grades on midterm exams in a general psychology course, the instructor undertook a project to apply principles of total quality management (TQM) to identify the causes of poor achievement. Efforts ware made to help students discover their mistakes, and thus…

To facilitate an increase in student learning, the curriculum for the Principles of Management course at Collin County Community College was redesigned to reflect a business organization environment. This course differs from the traditional approach in the following ways: (1) the course is based on 47 competencies a team of corporate managers…

This collection of materials offers information on Portland Community College's Institute for Management and Professional Development. The first information sheet, "Your Quality Partnerships Begin Today," focuses on the Total Quality Management (TQM) programs of the Institute, indicating that 8,000 to 10,000 individuals per year,…

Designed to provide a forum for the presentation and discussion of effective teaching methods, ideas, and experiences of the the faculty at Broome Community College (BCC) in New York, the first volume of "Center Stage" includes the following articles: (1) "Teaching Resources Center Update"; (2) "Self-Reflectiveness in Teaching"; (3) "New Faculty…

Discusses issues for community college administrators related to Total Quality Management (TQM), transformational quality, and college leadership. Highlight's the author's application of TQM and college leadership literature. Describes initiatives developed at Illinois' Parkland College to provide better service to Parkland's community. (MAB)

Summarizes the ways in which the Education Pilot Criteria for the Malcolm Baldridge National Quality Award were adapted for use in institutional self-assessment. Presents the perceptions of academic deans in the North Carolina Community College System regarding current and future applications of continuous quality improvement principles in the…