Graphic facilitation is a growing international practice and is often used to describe what professionals do when visually facilitating group processes. Although the professional arena has grown, there is a lack of empirical research in the field, especially regarding long-term perspectives on applying the practice in organisations. This paper…

Presents a description of some of the needs in the 60's which generated the efforts to create the training materials and support training of trainers, the issues that seemed to need answers, a number of actions which have been taken, answers found for some of the issues, and suggestions of work yet to be done. (Author/AM)

This book is addressed to educators and work-place trainers interested in applying the Malcolm Baldrige award criteria and/or the International Organization for Standardization (ISO) 9000 training guidelines for program improvement. An initial section compares and contrasts the ISO standards and the Malcolm Baldrige National Quality Award…