Business simulation can give everyone a fresh overview of the business. Well-designed games and simulations can help players understand why change is necessary and can create within the learner a demand for know-how that no lecture can match. (JOW)

Suggests that resistance, noncooperation, and inattention on the part of trainees is often caused by fear. Offers reasons for trainees' fears as well as tips for trainers in calming them. (JOW)

Describes methods for salvaging training sessions that are unsuccessful. Includes examples of problems caused by office politics, disruptive students, equipment failures, and cultural differences. (JOW)

Serious trainers are using myths and fables in an attempt to focus workers on their conscious and unconscious assumptions about quality, diversity, job satisfaction, and other issues and to help them redirect their workplace energy more productively. Followers of Carl Jung argue that the approach used to help patients resolve inner conflicts can…

Training theater is a training method similar to role playing and is used by well-established organizations. The approach is intended to help people break out of their workaday roles and tap the creative power they have within themselves. (JOW)

Instead of training staff to deal with problems, organizations need to recognize the problems and change to solve them. Training departments are changing to include organizational development to facilitate teams, design work processes, and get out where the real work happens. (JOW)

Although the Internet and multimedia will shape the future of training, there are times when in-person training is essential. Considerations for deciding what kind of training to provide include need for feedback, timing, cost, and trainee location. (JOW)

The recession, reorganization of work, and total quality management are spurring emphasis on creativity training in the workplace. A wide spectrum of techniques are being used to influence the generation of new ideas, although documentation of the benefits is difficult. (SK)