Storytelling is an effective and efficient learning technology that is not fully appreciated. It is a natural medium that gives people a feeling of shared purpose. It can be a fun and effective way to learn. (JOW)

Discusses the use of computers to help do some of the things a training department has to do to teach things to people. Suggests 12 ways to use computers to manage training functions. (JOW)

Provides 10 guiding principles related to online learning: (1) know your business, (2) market, (3) respond to needs, (4) know infrastructure, (5) test, (6) create impact, (7) use support systems, (8) use games and simulations, (9) use short modules, and (10) link people through the Web. (JOW)

Discusses encouraging creativity and innovation in an organization. It examines creative training, creative problem solving, fostering creativity, how several corporations are teaching creativity to employees, what chief executive officers think of creativity workshops for employees, and the difference between the logical and creative approaches…

Mission statements, operating principles, and general philosophy statements for a human resources development department were drafted and readers asked to tell which of these philosophies, mission statements, and operating principles come closest to describing the way their training and development departments work. Results are presented and…

Discusses the marketing value and strategic necessity of planned and promoted customer education. The article examines customer training by the manufacturer as a definite trend in the microcomputer industry. Elements of a good customer training program are described along with suggestions for starting such a program. (CT)

Discusses the complexity of the problem of unwelcome workplace sex. Gives a short history of the issue, the legal problems, advice for handling harassment, and the true cost of an office romance. Discusses training strategies which would be helpful in overcoming the problem. (JOW)

Discusses the problems associated with having people from four generations in the training classroom. Offers tips for training people from age 20 through 70. (JOW)

Summarizes five task analysis approaches to determining what people need to know and do to perform their jobs successfully. (EM)

Lists strategies designed to help trainees benefit from the actual training program. Pretraining strategies include self-assessment and familiarizing management with training content. Transfer-enhancing strategies include use of lifelike situations and building trigger mechanisms. Posttraining strategies include follow-up letters and chats.…

Twelve training experts discuss their views on the efficacy of sales training in relation to organizational budget and sales success. (WL)

Describes a survey of "Training" readers that asked: (1) Does your organization conduct basic technical skills training? and (2) If you do provide technical skills training, what subjects are you covering? Results are reported and discussed. (CT)

Reviews a number of books and films on behavior modification techniques in training and provides names and addresses of publishers. Presents information to give managers and trainers a choice of different reinforcement and feedback mechanisms. (MF)

Training in human relations will help managers improve productivity of employees, according to the author, who reviews numerous suggestions and plans for improving production and then proposes several techniques for trainers to use in training supervisors and managers. (MF)

The article describes an emerging approach to the development of training known as behavior modeling, based on the principles of social-learning theory. Applications of modeling and social learning to training and reports of successful behavior-modeling programs in various businesses are included. (MF)