Contract learning is an invaluable tool in organizational learning and management development. A contract can incorporate teacher-directed learning (TDL) and self-directed learning (SDL), as appropriate. Substantial research has revealed the power of SDL; the trick is to harness this learning for the benefit of the organization. The literature on…

The application of frontline management training in the community and health services (CS&H) industry in Victoria, Australia, was examined through interviews with managers of 11 user and 11 provider organizations in the public and private sectors. The study focused on the following topics: (1) the appropriateness of the Frontline Management…