The study investigated employee learning strategies in community pharmacies in Australia and the factors that explain differences among pharmacies in the strategies employed. A qualitative methodology was applied, involving semi-structured interviews with owners, managers, or senior employees of 12 pharmacies. The findings revealed learning…

How to establish an integrated training system which balances the training requirements of the present, routine training, against those of the future, development training; and concentrates on that which is needed and that which contributes to departmental and company effectiveness. (RB)

Examines the history of the Motorola Company, its use of human capital as a strategic resource, hours and dollars committed to training, and the fact that Motorola owes its strong common culture and much of its success to the large number of long-service employees. (CT)

How to change a negative training lesson into a positive lesson through the use of student behavior, student ability, and student attitudes, by redesigning the lesson to emphasize and capitalize on recognition of positive attributes of the students. (RB)

This article reports on productivity programs being undertaken by private sector organizations. One private sector case described here was based on identifying productivity problems and linking information/measurement systems with participative management efforts and could be adapted and applied to public sector organizations. (CT)

Explores how successful training departments have been in achieving improved managerial performance; how conventional training methods compare in effectiveness with new process" techniques; how management development and training practitioners can modify existing training approaches to achieve increased managerial performance. References. (RB)

For this discussion, new technologies are defined as specially designed training systems based on microcomputers that incorporate high resolution color displays, special input devices for responses, laser videodiscs for storage of stimulus materials, and hard disk storage for programs and responses. Such systems have several advantages over…

Research finds that, in Japanese-owned plants in America, efforts are made to bring the system around slowly to a Japanese management style through acculturation, communication, and training. Problems engendered by these efforts emerge particularly at the middle management levels. Barriers to corporate unity are far fewer at the plant level. (CT)

The high, voluntary turnover of child and youth care staff at a residential treatment center was due primarily to low job satisfaction levels. Since the relationship between employees and supervisors directly affects job satisfaction, it was posited that a training intervention focusing on improving the employee support skills of first-level…

The first of the three papers in this symposium, "Conflicts that Arise in Small Group Facilitation: A Descriptive Study of Accounts, Actions, Outcomes, and Assessments" (Judith A. Kolb, William J. Rothwell), contains self-report verbatim accounts contributed by facilitators and the results of a literature review on small group conflict.…