Describes two experiments: the first was conducted to measure the effects of written instructions given overtly in role-playing test sessions and covertly in an on-the-job performance review; the second successfully replicated the effects obtained during role-playing in the first and rated effectiveness of the performances. References are listed.…

This booklet is intended to assist managers at all levels and in all types of firms in coaching employees of two types: those with managerial responsibilities or those being developed as managers. The principles and approaches described, however, are applicable to all levels of employees. Discussed in the individual sections of the guide are the…

Five self-selected triads of Western Australia (W.A.) principals served as process consultants to improve their schools. Patterns of communication, leadership procedures, tensions impeding collaboration, decision-making, and problem-solving procedures were the foci of attention. The strategy asked each consultant pair (in turn) to clarify their…

Addressed to managers, students of management, and organizational development (OD) practitioners, this handbook concentrates on the joint management of change, and presents particular methods that have proved useful in realizing change within business, government, universities, and many other institutional settings. Beginning with factors that…

The role of feedback in training settings was examined in a survey-based study of feedback in nine 5-day management development training courses in a United Kingdom government agency. The courses followed a highly standardized curriculum and delivery process. Although the courses were primarily instructor-and theory-centered, they also included…

This document contains three papers from a symposium on management development. "LMX (Leader-Member Exchange) Theory, Personality Type, and Management Development" (Janet Z. Burns) reports the results of a study on the similarities and differences in personality type (as outlined in the theories of Carl Jung and Isabel Myers) and its relationship…

This booklet is intended to assist midlevel health care managers in assessing and improving their health care management skills. The first chapter uses the story of one health care manager's recognition of his own weaknesses and subsequent self-improvement to illustrate the qualities and skills that make a good manager. The second chapter, which…

This document contains three papers on managerial performance issues. "Managerial Skill Requirements: Evidence from the Scottish Visitor Attraction Industry" (Sandra Watson, Martin McCracken) presents the findings from an exploratory study of those skills that managers in the Scottish visitor attraction sector considered most important…