Purpose: This paper aims to examine the importance of new employee orientation (NEO) programs, the quality of typical NEOs, and how to improve NEOs. Design/methodology/approach: The paper provides a viewpoint of the importance of new employee orientation programs, the quality of typical NEOs, and how to improve NEOs. Findings: Although western…

This report analyzes the employee training program at the Outdoor Program Centre (OPC) of the University of Calgary and offers recommendations that may be of benefit to other outdoor recreation centers. The OPC offers products and services such as facility access, equipment rentals, instructional and recreational programs, and repair services for…

Discusses the advantages and limitations of a one-person training department in a small organization. Suggests that going it alone is seldom easy, but gives some thoughts and ideas on how to match trainer's skills most effectively with the organization's needs. (WL)

This publication highlights the role of the tutor (a person providing on-the-job training to new hires and persons moving into new jobs while still functioning in the same or a similar job, rather than being a full-time trainer) in industry through a comparative study of these four European countries: Austria, France, Germany, and Spain. Following…

The purpose of this book was to assist trainers in developing the skills that must be involved in a total quality management (TQM) training program. The book is organized into 17 chapters that cover the following topics: understanding the need, organizational requirements, training and the bottom line, training and organizational change, the…

These two papers were presented at a "town forum" on human resource development (HRD) moderated by Martin Mulder at the 1996 Academy of Human Resource Development Conference. "Human Resource Development with Integrity" (Ronald L. Jacobs) reflects on the conference theme and offers two definitions of integrity as applied to HRD. The second paper,…

This handbook, which presents a design-based approach to training, leads training professionals through a process for developing employee training programs based on a behavioral digital approach. (The design approach is a scientific methodology built on three principles: the systematization, behaviorism, and quantification of training.) The…

This document contains two reports from a poster session on new ideas and models in human resource development (HRD). The first presentation, "Two-way Customer-Service Provider Cycle" (Harriet V. Lawrence, Albert K. Wiswell), discusses a two-way supply cycle model that illustrates relational issues in customer service, including needs…

These three papers were presented at a symposium on evaluation issues on human resource development (HRD) moderated by Hallie Preskill at the 1996 conference of the Academy of Human Resource Development. "Designing an Effective 360-Degree Appraisal Feedback Process" (David Antonioni) presents a conceptual model for a 360-degree appraisal feedback…

These three papers were presented at a symposium on high-involvement work teams moderated by Michael Leimbach at the 1996 conference of the Academy of Human Resource Development. "Beyond Training to the New Learning Environment: Workers on the High-Involvement Frontline" (Joseph Anthony Ilacqua, Carol Ann Zulauf) shows the link between…

These two papers were presented at a symposium on instructional technology in human resource development (HRD) moderated by Mark Lewis at the 1996 conference of the Academy of Human Resource Development. "An Analysis of the Instructional Technology Competencies Required by HRD Practitioners and Sources of Competency Development" (Julie…

The first of the four papers in this symposium, "Knowledge Management and Knowledge Dissemination" (Wim J. Nijhof), presents two case studies exploring the strategies companies use in sharing and disseminating knowledge and expertise among employees. "A Theory of Knowledge Management" (Richard J. Torraco), develops a conceptual…

This book details a step-by-step procedure for setting up effective on-the-job training (OJT) programs in actual work settings. The book contains 11 chapters grouped into 3 parts. Part 1, which is devoted to meeting the demand for employee expertise, consists of a chapter explaining how the need for effective and efficient development of employee…

These three papers were presented at a symposium on orchestrating work and learning in human resource development (HRD) moderated by Susan Lynham at the 1996 conference of the Academy of Human Resource Development. "Team Learning: Processes, Interventions and Assessment" (Laurel S. Jeris et al.) explores team learning processes, paying…

This book, which is designed to be used either as a tool for improving one-on-one on-the-job training (OJT) conducted by supervisors or as a reference guide for performance specialists and instructional designers, explains how to establish and operate a comprehensive OJT program. The following topics are covered in the book's 11 chapters: reaping…