Experts and leaders within most fields possess knowledge that is largely tacit and unconscious in nature. The leaders of most organizations do not "know what they know" and cannot share their knowledge with others. The loss of this essential knowledge is of major concern to organizations. This study tested an innovative method of tacit…

The objective of the study was to identify the characteristics of the superior, the subordinate, and the situation which were related to the manner in which the "Management by Objectives" (MBO) process is carried out. Data collected from 112 managers in a national industrial firm was used in the analysis. Previous research with this data had…

Reports highlights of the American Society for Training and Development's (ASTD) professional development study to develop a model of professional roles and competencies for ASTD members. Members' ratings of trainer activities were used to construct role models for professional trainers. (M F)

A training program for managers in the State University System of Florida was developed, implemented, and evaluated, with focus on collective bargaining at the nine state universities. An efficient model for collective bargaining training evolved that includes development of approach, specific content areas, and use of consultants. (LBH)

This booklet is intended to assist managers at all levels and in all types of firms in coaching employees of two types: those with managerial responsibilities or those being developed as managers. The principles and approaches described, however, are applicable to all levels of employees. Discussed in the individual sections of the guide are the…

This book presents a model according to which group facilitation is the use of three forms of power applied to six dimensions of the learning process. Chapter 1 introduces the model of facilitator authority as tutelary, political, and charismatic in relation to both autonomy and holism in learning. In chapter 2, the notion of charismatic authority…

The process of making better people managers was examined. Data were collected through interviews with managers and staff at five case study organizations in the United Kingdom and through interviews with a sample of business schools and management developers. The study established that managers must be able to do the following things: (1) empower…

This booklet is intended to assist midlevel health care managers in assessing and improving their health care management skills. The first chapter uses the story of one health care manager's recognition of his own weaknesses and subsequent self-improvement to illustrate the qualities and skills that make a good manager. The second chapter, which…

This book, which focuses on actual practitioners' experiences, outlines a systematic approach to improving individual workers' performance as part of an overall strategy for organizational change. Frameworks are provided for conceptualizing and implementing exemplary training practices. In addition, steps in achieving the practices and pitfalls to…