The aim of this study was to develop a store service operations practice course based on simulation-based training of video clip instruction. The action research of problem-solving strategies employed for teaching are by simulated store operations. The counter operations course unit used as an example, this study developed 4 weeks of subunits for…

Discusses the development of soft skills such as management and sales or collaborative problem solving through the use of interactive distance education. Highlights include performance support, including interpersonal skills; long-term cognitive restructuring; and linking training to organizational goals. (Author/LRW)